Scheduling Specialist

Medical Equation, Inc. • Austin, TX

9d • Onsite

About The Position

The Scheduling Specialist is responsible for creating the initial client retainer. They will manage all aspects of scheduling for expert witnesses including but not limited to: phone calls, testimonies, hearings, depositions, and trials.

Requirements

• Demonstrated experience communicating effectively and providing expert-level customer service
• Proficient in Microsoft Suite
• Experience in scheduling
• A high school diploma or equivalent.

Responsibilities

• Schedule the expert witnesses for phone calls, testimonies, Workers’ Compensation Contested Case Hearing (CCHs), depositions, Insurance Medical Examinations (IMEs), and trials
• Create retainers for customers
• Follow up with customers regarding retainer payments
• Providing and requesting information as needed to support the scheduling processes
• Successfully communicate information accurately and timely with all parties involved in the scheduling process by various means, including but not limited to: phone, e-mail, and fax
• Assists team members in finding solutions to problems and ensure information flows between teams, raising concerns to the Department Manager as needed
• Maintain professionalism and adhere to all Medical Equation policies
• Additional duties, responsibilities and projects as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED