Scheduling Supervisor

Excel Nursing Services•Wilbraham, MA

3d•$25 - $28

About The Position

Excel Nursing Services is a well-established Massachusetts home care and healthcare staffing agency serving our communities for over 20 years. We are currently seeking a Scheduling Supervisor to lead our scheduling team and coordinate caregiver schedules for our growing client base. This is a hands-on leadership role responsible for scheduling new clients, optimizing caregiver schedules, and overseeing internal and remote scheduling staff to ensure excellent service delivery. This position offers career growth into future management roles for the right candidate.

Requirements

Associate degree in business preferred, or equivalent experience.
Minimum 1 year of scheduling experience in Homecare
Leadership or supervisory experience
Strong communication, problem‑solving, and independent decision‑making skills.
Ability to work with diverse populations including elderly, disabled, and emotionally distressed individuals.
Detail‑oriented, flexible, and able to thrive in a fast‑paced environment.
Strong professionalism, patience, and ability to maintain emotional stability under pressure.

Responsibilities

Schedule new client referrals and coordinate start-of-care services
Optimize caregiver schedules to improve efficiency and continuity of care
Manage daily scheduling changes due to call-outs, staffing needs, and client requests
Ensure all shifts are staffed appropriately
Manage daily/weekly schedules for homecare and facility cases, ensuring full coverage and authorization compliance.
Resolve scheduling conflicts and address missed visit issues, EVV concerns, and caregiver clock‑in/out training.
Meet with field staff as needed to address concerns
Audit schedules for accuracy, payer compliance, and EMR documentation requirements.
Handle cancellations, confirm weekend schedules, and ensure accurate data entry.
Accept new referrals, communicate with referral sources and support relationships with partners.
Lead and supervise internal and remote scheduling team, including training and mentoring team
Monitor team workload, collaborate across offices, and participate in staff meetings and KPI reviews.
Assist with performance monitoring, workflow improvements, and after‑hours On‑Call participation.
Ensure schedulers follow company protocols and standards
Assist with recruitment, onboarding, orientation, field supervision scheduling, and staff availability management.
Track attendance, callouts, and documentation; help with HR audits and performance reviews.
Conduct and support investigations, including DPH matters and QA follow-ups.
Verify schedules for payroll accuracy and assist with weekly payroll processing.
Maintain EMR data integrity and prepare reports for management.
Monitor overtime, secure approvals, and propose coverage alternatives.
Serve as the point of contact for escalated scheduling concerns.
Maintain professional communication with clients, caregivers, and case managers.
Support client relationship-building, marketing activities, and community events.
Answer phones, manage correspondence, support filing, and uphold confidentiality standards.
Assist with Scanning and organizing documents
Prepare documents for audit and compliance reviews