School Certifying Official & Advisor Trainee (Student Services Professional IA)

CSU Careers • San Diego, CA

6d • Onsite

About The Position

The School Certifying Official & Advisor Trainee supports military-affiliated students by assisting with the administration of federal and state veterans’ education benefits and providing student advising within a structured, team-based environment. Reporting to the MVP Director and working closely with the Primary School Certifying Official, this position supports the daily operations of the Joan and Art Barron Veterans Center while developing proficiency in veterans’ benefits certification, compliance, and student support practices. This role serves as an entry point into veterans’ education benefits administration and student services. The incumbent assists with certification processes, responds to VA-related inquiries, and supports the resolution of benefit and payment issues while gaining working knowledge of Department of Defense and Department of Veterans Affairs regulations. Responsibilities are performed with guidance and oversight, with opportunities for increased responsibility as experience and competency grow. This position is well-suited for a detail-oriented, student-centered professional early in their career who is motivated to learn, develop technical expertise, and contribute meaningfully to the success of military-connected students.

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.
• Interest in student services, higher education, or working with veteran or military-connected populations.
• Strong organizational skills and attention to detail.
• Ability to follow established procedures and work effectively with guidance and supervision.
• Clear written and verbal communication skills.
• Customer service mindset with a respectful, inclusive approach.
• Ability to learn new systems, policies, and processes.
• Experience using common office software (email, word processing, spreadsheets).
• Ability to work collaboratively as part of a team.

Responsibilities

• Assist with the certification and administration of federal and state veterans’ education benefits using established procedures and systems, under staff supervision.
• Provide customer service support to students and the campus community by responding to routine inquiries in person, by phone, and electronically, and referring complex questions to appropriate staff.
• Help maintain accurate student records and documentation in campus and VA-related systems.
• Support veteran and military-connected students by providing general information and connecting them to campus resources and services.
• Assist with the planning and execution of programs, orientations, workshops, and events serving military-connected students.
• Provide logistical and administrative support for events, communications, and outreach activities.
• Support daily operations of the Joan and Art Barron Veterans Center, including front desk coverage and office coordination.
• Participate in training and professional development related to veterans’ education benefits, student services practices, and university systems.
• Perform other related duties as assigned in support of the Military and Veterans Program.

Benefits

• Generous Time Off : 15 paid holidays, vacation, and sick leave.
• Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage : Medical, dental, and vision options at low or no cost.
• Education Support : CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees