Seasonal Client Support Specialist- Portsmouth, NH

PlaneSense, Inc. • Portsmouth, NH

6d

About The Position

PlaneSense, Inc., which manages and operates a large fleet of Pilatus PC-12 & PC-24 aircraft on behalf of fractional share owners, seeks to hire a highly capable and self-motivated person for the seasonal position of Seasonal Client Support Specialist in Portsmouth, NH. This position performs a complete spectrum of aviation-related crew and customer service-oriented tasks within its Flight Operations Center (FOC).

This would be a full-time seasonal position from May-August 2026. This is a great opportunity for those looking for summer employment, such as individuals with open availability during school breaks.

The primary function of the Seasonal Client Support Specialist is to ensure our FOC staff is adequately supported during the busiest periods of the year. The Seasonal Client Support Specialist is responsible for providing all necessary support to the FOC staff for daily operations. This position will also provide operational support to our Owner Services team while working in an exciting and dynamic environment. Specifically, this support may include, but is not limited to the following:

Providing logistical support for catering, ground transportation and other client requests
Reviewing FAA notices and temporary flight restrictions and Special Events
Coordination with airports and FBOs
Interacting directly with the Owner Service and Scheduling teams

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Candidates should be highly capable and self-motivated. As well as being able to successfully manage a variety of aviation responsibilities in a fast paced and dynamic environment. Although this position is seasonal it is designed for potential strategic growth for the selected candidates. Ideal candidates are task driven and mission oriented.

Duties include but are not limited to: 

Providing logistical support to include transportation, vendor communication and catering.
Reviewing FAA notices and temporary flight restrictions and Special Events
Ensuring all necessary documents required for daily operations are stored appropriately and missing information is communicated to the team or requested with the client
Proactively identifying and informing the necessary parties of issues such as weather, airport closures, and ATC/FAA Delays and Special Events.
Assisting with flight bookings and trip reviews
Working with Reservations and Owner Services teams to assist with client’s travel needs and logistics
Other duties as assigned by the Client Service Program Manager or Director of Client Experience

Requirements

• Aviation or travel industry experience or interest is preferred but not required.
• Ability to provide exceptional customer service to vendors and external customers.
• Experience with Microsoft Office and other commonly used software
• Ability to learn industry specific software imperative.
• Adequate oral and written skills required.
• Proper phone etiquette imperative.
• Must be able to work independently and collaborate with team members.
• Must be able to work early mornings, late nights, weekends, and holidays.
• Ability to concentrate in a fast paced and constantly fluid environment.
• Individuals with an optimal outlook, who enjoy the unexpected and work well under pressure are strongly encouraged to apply.
• High School degree preferred but not required
• Customer Service Experience preferred
• Microsoft Office
• Edge or Google Chrome
• Ability to learn and operate PlaneSense specific software
• Qualified candidates must be able to reliably commute to or relocate to Portsmouth, NH.
• Qualified candidates must be available to work any of these schedules.

Responsibilities

• Providing logistical support to include transportation, vendor communication and catering.
• Reviewing FAA notices and temporary flight restrictions and Special Events
• Ensuring all necessary documents required for daily operations are stored appropriately and missing information is communicated to the team or requested with the client
• Proactively identifying and informing the necessary parties of issues such as weather, airport closures, and ATC/FAA Delays and Special Events.
• Assisting with flight bookings and trip reviews
• Working with Reservations and Owner Services teams to assist with client’s travel needs and logistics
• Other duties as assigned by the Client Service Program Manager or Director of Client Experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED