Seasonal- Cog Railway Ticket Agent
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book tickets. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
Requirements
- Basic computer and typing skills. Cash handling a plus.
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills.
- High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
- Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required. Workload is seasonable with peak work coming in the summer between Memorial Day and Labor Day.
- Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times. Employee may work near diesel engines and train horns.
- Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Reasonable accommodations will be made for individuals with disabilities
Responsibilities
- Sell tickets, handle cash and credit cards.
- Utilize RocketRez reservation and ticketing system.
- Responsible for making proper reservations for the Cog Railway.
- Responsible for cleanliness of work area.
- Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
- Must be able to communicate politely and effectively in person, by phone, and over email.
- Direct customers to boarding areas on depot platform.
- Assist with ticket scanning as customers board trains.
- Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Other duties as assigned
Benefits
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
