Seasonal Operations Dispatch Staff

Beach Waterpark Seasonal Operations Dispatch Staff•South Padre Island, TX

About The Position

Role Summary: Operations dispatch supervisors oversee the lead dispatchers, and other sub-departments in their section to ensure smooth operation and guest safety. Duties: Willingness to accept the most effective role. Providing guests with exceptional service. Delegates tasks to lead dispatchers. Ensuring guest safety. Ensures that staffing requirements are met and use staff efficiently. Maintaining high standards of safety. Ensure that everyone’s timecard is accurately representing their hours worked Ensure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptly Answering Dispatch phone to keep track of call ins, people who are late, and documented Keeping track of occurrence points allotted and providing/delegating verbal warnings promptly Making sure we have more than enough copies for the operating week. Answering Dispatch phone and answering questions about the park Checking for proper uniform before employee clocks in and providing uniform items needed at any point in the day Sending staff to the sections that need help as they clock in Updating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need. Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups. Giving verbal or written warnings to staff members needing corrective counseling. Overseeing Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently. Creating Excel/Word documents to assist with managing or informing staff. Communicate with EMS, Police, Supervisors, and Management as needed to comply with our Facilities EAP Effectively learn radio codes and communicate via radios

Requirements

Must be at least 18 years old
Must be friendly and outgoing with a high customer service acumen
Required to maintain established performance levels
Must successfully complete a swim-test and lifeguard certification course
Walking to and from your entire assigned area, climbing ladders and stairs when necessary
Standing with or without movement for extended periods of time
Exposure to multiple, high-stress situations at any given time
Sitting for extended periods of time
Bending, pushing, pulling, and lifting heavy objects
Must be able to push up to 50lbs and lift up to 20lbs
Must frequently use hands/fingers to handle tools, or controls; and reach with hands and arms

Responsibilities

Oversee lead dispatchers and sub-departments to ensure smooth operation and guest safety
Provide exceptional guest service
Delegate tasks to lead dispatchers
Ensure guest safety
Ensure staffing requirements are met and staff is used efficiently
Maintain high standards of safety
Ensure accurate timecard representation of hours worked
Apply time off requests to the schedule and review/accept/deny shift trade requests promptly
Answer Dispatch phone to track call-ins, lateness, and documentation
Keep track of occurrence points and provide/delegate verbal warnings promptly
Ensure sufficient copies for the operating week
Answer Dispatch phone and answer questions about the park
Check for proper uniform before employee clocks in and provide uniform items needed
Send staff to sections that need help as they clock in
Update staff Excel sheets, scheduling info, and communicate with staff services
Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups
Give verbal or written warnings to staff members needing corrective counseling
Oversee Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently
Create Excel/Word documents to assist with managing or informing staff
Communicate with EMS, Police, Supervisors, and Management as needed to comply with Facilities EAP
Effectively learn radio codes and communicate via radios