Seasonal Zoombezi Bay Security Lead

The Columbus Zoological Park Association•Powell, OH

4d•Onsite

About The Position

Overview Empowering People. Saving Wildlife. Support safety and guest experience across the Columbus Zoo and Aquarium, Zoombezi Bay, and Safari Golf Club . Our Security Team takes great pride in maintaining a safe and secure environment for our staff, animal collection, guests, and infrastructure with a high level of dedication and professionalism. Security team members operate with discipline and vigilance, focusing on observing, mitigating, and preventing behaviors and interactions inconsistent with our organization's values and goals. Security team members constantly maintain a visible and approachable attitude, to meet the needs of our customers and deter unwanted behaviors. The Security team member’s ability to operate both independently and in collaboration with other team members and supporting agencies strengthens our ability to respond to all emergencies, calls for service and guest inquiries. Responsibilities Shift Assigned shifts may vary from week to week depending on the needs of the organization, hours of operation, special events, etc. Safety & Emergency Response Ensure Zoombezi Bay Security team members maintain the highest level of guest and team member safety while in compliance with all departmental and state laws. Patrols grounds during open and closed hours to ensure team members and guest safety. Performs bag searches to ensure Guest Policy compliance. Assist with, locate and reunite lost children per the organization’s Emergency Response Plan (ERP). Contact the appropriate authority and tend to injured team members/guests until medical assistance arrives. Actively participant in the ERP. Guest Support & Service Assist and resolve guest concerns and questions. Reporting & Documentation Complete incident reports in a detailed, accurate and timely manner. Team Leadership & Operations Supervise all Zoombezi Bay Security Team Members. Attend daily pre/post day meetings with Security Team Members and Supervisor. Assist with training of all Zoombezi Bay Security Team Members. Complete daily assignment schedules and ensure all posts are covered by ZB Security Team Members. Performs other duties as assigned.

Requirements

18 years of age or older.
High School diploma or equivalent required.
Valid driver’s license with good driving record.
Excellent verbal and written communication skills required.
Able to provide excellent guest service by positively interacting with guests and upholding the guest service standards required.
Able to be alert to potentially abnormal conditions and react according to protocol.
Able to maintain appropriate employee appearance (see uniform guidelines at each time clock and the employee handbook).
Able to maintain courteous and professional behavior at all times.
Able to handle confidential information in a discreet and professional manner.
Able to successfully pass a criminal background check prior to commencing employment.
Subject to Drug Free Workplace Policy.
Subject to BMV check.
Able to work flexible schedule including weekends and holidays.
Able to work in varied weather conditions (i.e. extreme heat, humidity, cold, or rain).
Able to stand or walk continuously for long periods of time.

Nice To Haves

CPR, first aid and AED training preferred.

Responsibilities

Ensure Zoombezi Bay Security team members maintain the highest level of guest and team member safety while in compliance with all departmental and state laws.
Patrols grounds during open and closed hours to ensure team members and guest safety.
Performs bag searches to ensure Guest Policy compliance.
Assist with, locate and reunite lost children per the organization’s Emergency Response Plan (ERP).
Contact the appropriate authority and tend to injured team members/guests until medical assistance arrives.
Actively participant in the ERP.
Assist and resolve guest concerns and questions.
Complete incident reports in a detailed, accurate and timely manner.
Supervise all Zoombezi Bay Security Team Members.
Attend daily pre/post day meetings with Security Team Members and Supervisor.
Assist with training of all Zoombezi Bay Security Team Members.
Complete daily assignment schedules and ensure all posts are covered by ZB Security Team Members.
Performs other duties as assigned.