SECRETARY SPECIALIST - 55013596

State of Florida

3d•Onsite

About The Position

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available. Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do: Serves as primary person to answer all incoming calls and correspondence for the Transportation Disadvantaged (TD) Helpline/Ombudsman Program.This position will update and maintain the database for the Ombudsman and Florida Toll Permit Programs. Generates reports from the database, as required. Processes all report requests on the Toll Permit Program in accordance with approved procedures. Assists Quality Assurance Program team with travel arrangements, including processing travel reimbursements. Assists team members with contract management filing, as needed. Assist with the preparation of reports, presentations and project deliverables. Assist with the preparation of meeting arrangements, materials and, minutes. Prepares and/or provides timely response to public inquiring related to Transportation Disadvantaged issues. Provides assistance and information on TD programs, as requested. Assists in the development of public information documents. Assists with organizing and planning TD events. Receives and processes office correspondence. Maintains office files, copies documents. Greets and directs office visitors.

Requirements

Knowledge of The Transportation Disadvantaged programs
Knowledge of Operating a multi-line phone system
Knowledge of Microsoft Office Software and Internet usage
Ability to Communicate well both verbally and in writing
Ability to Use publishing type computer software, for example Adobe Creative Suites/Indesign
Ability to Operate general office equipment
Ability to Answer telephone calls in a courteous and professional manager
Ability to Deal with internal and external customers in a courteous manner
Ability to Establish and maintain effective working relationship with others
Ability to Remain calm and effective under pressure; ability to organize and maintain files.
Class E Valid driver's license; ability to travel statewide.
This position requires a valid Class (A, B, C, or E) driver license with an acceptable driving record in accordance with the Department’s Driver’s Record Requirements Policy.

Responsibilities

Serves as primary person to answer all incoming calls and correspondence for the Transportation Disadvantaged (TD) Helpline/Ombudsman Program.
Updates and maintains the database for the Ombudsman and Florida Toll Permit Programs.
Generates reports from the database, as required.
Processes all report requests on the Toll Permit Program in accordance with approved procedures.
Assists Quality Assurance Program team with travel arrangements, including processing travel reimbursements.
Assists team members with contract management filing, as needed.
Assist with the preparation of reports, presentations and project deliverables.
Assist with the preparation of meeting arrangements, materials and, minutes.
Prepares and/or provides timely response to public inquiring related to Transportation Disadvantaged issues.
Provides assistance and information on TD programs, as requested.
Assists in the development of public information documents.
Assists with organizing and planning TD events.
Receives and processes office correspondence.
Maintains office files, copies documents.
Greets and directs office visitors.