Security Agent

16 On Center • Chicago, IL

13d • Onsite

About The Position

As a Security Agent at Thalia Hall, you will play a key role in ensuring the safety and security of our guests, artists, and staff while delivering an unparalleled concert-going experience. Whether checking IDs, securing backstage access, or assisting with crowd management, your focus will be on maintaining a safe, welcoming environment while upholding our high standards of hospitality

Requirements

• Previous security experience in music venues or events preferred.
• Current PERC license preferred but not required.
• Strong interpersonal communication and teamwork skills.
• Adaptable and proactive—comfortable handling a variety of security duties, from checking IDs to de-escalating difficult situations.
• Friendly, approachable demeanor with a customer-service-oriented mindset.
• Ability to work flexible hours, including late nights, weekends, and holidays.
• 21 years of age or older.
• Skilled in de-escalation and handling intoxicated guests in a safety-minded manner.
• Comfortable working in loud environments, both indoors and outdoors.
• Ability to stand for long periods and tolerate physical aspects of security work, including assisting with crowd surfers and safety incidents.
• Mandatory Availability: Open availability is required during Lollapalooza week (end of July/early August) and New Year’s Eve. Time-off requests for these dates will not be considered unless discussed upon hiring.
• Professionalism & Discretion: Employees must maintain composure, professionalism, and maturity around artists and touring personnel at all times.

Responsibilities

• Assist with guest and employee ingress, checking IDs, and enforcing credential checks for backstage and artist areas.
• Monitor guest behavior, ensuring safe crowd management and addressing inappropriate or unsafe conduct in a timely manner.
• Supervise barricades, the photo pit, and other key areas to maintain security and crowd control.
• Escort artists and touring personnel as needed while maintaining professionalism and discretion.
• Assist guests with directions, medical assistance, and any other venue-related needs.
• Work with the House team to document major incidents for thorough record-keeping.
• Enforce the venue’s code of conduct and foster an inclusive, respectful environment.
• Learn, communicate, and follow emergency and evacuation procedures.
• Perform other tasks or projects as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed