Security and Shelter Access Coordinator

BETHANY HOUSE SERVICES INC•Cincinnati, OH

23h•$19 - $24

About The Position

The Security and Shelter Access Coordinator plays a key role in creating a safe, welcoming, and respectful environment at Bethany House Services. This position serves as the primary point of contact for residents, staff, visitors, donors, volunteers, and community partners while monitoring access to the facility and supporting shelter operations. This role blends front desk reception, safety awareness, and calm leadership. The Security and Shelter Access Coordinator provides a visible presence that helps deter unsafe or inappropriate behavior, supports de-escalation, and ensures that security protocols are followed. This position works closely with Shelter staff and management and serves as an extension of the Shelter team.

Requirements

High school diploma or equivalent required
Strong customer service skills with the ability to balance hospitality and safety
Excellent verbal and written communication skills
High attention to detail and strong situational awareness
Ability to remain calm and make sound decisions in stressful situations
Ability to interact with people from diverse backgrounds with professionalism and respect
Ability to de-escalate conflict in a calm and controlled manner
Intermediate computer skills, including Microsoft Office, access control systems, and security monitoring tools
Ability to follow written and oral instructions from supervisors
Ability to coordinate with staff, administrators, law enforcement, and other partners
Ability to prepare written and electronic reports as required
Reliable and regular attendance
Valid driver’s license and ability to meet Bethany House Services vehicle insurance requirements
Successful completion of criminal background checks, employment verification, and drug screening
Ability to stand and remain on feet for extended periods
Ability to lift up to 25 pounds occasionally and frequently
Ability to kneel, walk, bend, reach, grasp, push, pull, and perform repetitive movements
Regular use of computer monitors and security equipment
Ability to hear clearly, with or without correction, to communicate and record information
Vision sufficient, with or without correction, to read screens, complete forms, and monitor security cameras
Ability to safely operate a motor vehicle

Nice To Haves

Two-year degree preferred
Previous experience working with vulnerable populations preferred
Previous security, reception, or customer-facing experience is a plus

Responsibilities

Visitor Management Greet visitors, clients, volunteers, donors, staff, and community partners in a professional and courteous manner
Verify identification, log visitor information, and issue visitor badges
Provide clear directions and assistance while maintaining security procedures
Access Control and Campus Safety Monitor entry points to ensure authorized access only
Check for contraband and deny entry to unauthorized individuals as needed
Monitor lobby, shelter, and surrounding campus activity for safety concerns
Prevent unauthorized loitering and manage access to campus grounds
Monitor on-campus vehicle traffic and parking areas for safety and security
Security Monitoring and Emergency Response Monitor CCTV systems and report unusual or suspicious activity
Respond to fire alarms, security alerts, and emergency situations according to established procedures
Contact emergency services and coordinate with Shelter leadership or law enforcement when necessary
Administrative and Front Desk Support Answer incoming phone calls and route messages appropriately
Maintain accurate visitor logs, incident reports, and security documentation
Complete basic administrative tasks as assigned through the Human Resources Department
Assist with donation intake and ensure proper documentation and handling
Communication and Collaboration Collaborate closely with Shelter staff and management to support daily operations
De-escalate emotional or high-stress situations using calm, respectful communication
Document and report security incidents, concerns, or safety issues clearly and accurately