Security Dispatcher

TriHealth•Norwood, OH

6h•Onsite

About The Position

Make a difference every day as a Security Dispatcher located at TriHealth in Norwood. Join a compassionate, servant led team committed to excellence in guest and patient care service while working in a supportive, high-energy environment. We offer career growth opportunities, and a comprehensive benefits package! Apply today and grow your career with a team that truly values you. Location: TriHealth Norwood, 4750 Wesley Ave, Norwood, OH, 45212. https://share.google/1kllHgs3fVHN0iL1l [https://share.google/1kllHgs3fVHN0iL1l] Work Schedule: Part-Time (24 hours weekly) - possibility of overtime if desired Works NIGHTS every Wednesdays AND EVERY Saturday, 6p-6a Paid training REQUIRED: Mon-Fri, 8a-5p until completed (several weeks) Incentives & Benefits: Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits [https://careers.trihealth.com/what-we-offer/benefits] Job Requirements: Radio communication (to be taught) in stressful situations communicating in a calm, professional manner (for example urgent patient situations). High School Degree or GED Computer literate - requires a strong proficiency in computer systems: Outlook, Excel and specialized programs in the department (data entry) to be taught 1-2 years experience in a related field like law enforcement/dispatch Job Responsibilities: Lots of computer work in a FAST PACED environment. Effectively manages the operation of the dispatch center. Must have effective communication skills Responsible for receiving vital information via telephone or in person and then communicating it in a timely manner, A dispatcher is responsible for monitoring all cameras and alarms and documenting activities and completing appropriate reports Responsible for dispatching Security Officers to incidents in a timely manner. Completes all security department documentation in a professional manner; this includes complete follow-up and documentation to all reports initiated. Effectively communicate with persons via intercoms and achieve an appropriate outcome. Exhibits professional behavior toward patients, visitors, physicians and other employees and creates a positive impression consistent with professional etiquette. Prepares for work by reviewing incident reports, logs, bulletin boards, etc. on a daily basis. Responsible for filing reports and information in Comm. Center binders and files in a timely manner. Responsible for assisting with issuing agency badges, temporary badges and issuing parking permits and collecting payments. Second and third shift dispatchers communicate with patient areas to determine if persons arriving after regular visiting hours are eligible to visit and dispatches an Officer to deliver a pass as necessary. Responsible for monitoring all security camera equipment and emergency alarms -e.g., burglary, fire and panic alarms- and timely dispatch of Security, Police and Fire Departments. Responsible for issuing Burning/Welding permits and performing fire system adjustments Working Conditions: Bending - Rarely Climbing - Rarely Concentrating - Occasionally Continuous Learning - Occasionally Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting <10 Lbs. - Occasionally Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Rarely Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Occasionally Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Occasionally Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition. Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!

Requirements

Radio communication (to be taught) in stressful situations communicating in a calm, professional manner (for example urgent patient situations).
High School Degree or GED
Computer literate - requires a strong proficiency in computer systems: Outlook, Excel and specialized programs in the department (data entry) to be taught
1-2 years experience in a related field like law enforcement/dispatch

Responsibilities

Effectively manages the operation of the dispatch center.
Responsible for receiving vital information via telephone or in person and then communicating it in a timely manner
Responsible for monitoring all cameras and alarms and documenting activities and completing appropriate reports
Responsible for dispatching Security Officers to incidents in a timely manner.
Completes all security department documentation in a professional manner; this includes complete follow-up and documentation to all reports initiated.
Effectively communicate with persons via intercoms and achieve an appropriate outcome.
Exhibits professional behavior toward patients, visitors, physicians and other employees and creates a positive impression consistent with professional etiquette.
Prepares for work by reviewing incident reports, logs, bulletin boards, etc. on a daily basis.
Responsible for filing reports and information in Comm. Center binders and files in a timely manner.
Responsible for assisting with issuing agency badges, temporary badges and issuing parking permits and collecting payments.
Second and third shift dispatchers communicate with patient areas to determine if persons arriving after regular visiting hours are eligible to visit and dispatches an Officer to deliver a pass as necessary.
Responsible for monitoring all security camera equipment and emergency alarms -e.g., burglary, fire and panic alarms- and timely dispatch of Security, Police and Fire Departments.
Responsible for issuing Burning/Welding permits and performing fire system adjustments