Security GRC Senior Lead

Salesforce • San Francisco, CA

1d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Security GRC Senior Lead will serve as a principal compliance strategist for our expanding global Contact Center as a Service (CCaaS) platform. This role requires a strategic thinker who can bridge the gap between traditional cloud security frameworks and complex, global telecommunications regulations. You will be responsible for translating emerging regulatory requirements into actionable compliance guardrails and overseeing our broader telecom reporting strategy.

Requirements

• 8+ years of experience in Security GRC, Legal, or Regulatory Affairs, preferably within the SaaS, CCaaS, or UCaaS space.
• Strong working knowledge of international telecommunications regulations and compliance frameworks across North America, Europe, and other emerging global markets.
• Experience managing or overseeing formal regulatory reporting and filing processes at an enterprise level.
• Proven ability to translate complex legal/regulatory text into clear requirements for product and business teams.
• Exceptional executive communication skills, capable of presenting risk scenarios and strategy to senior leadership.

Responsibilities

• Regulatory Strategy: Lead the compliance strategy for our global CCaaS initiatives, translating guidance and requirements into high-level business and product strategy.
• Regulatory Filings & Governance: Oversee the strategy and governance of mandatory quarterly, annual, and ad hoc regulatory filings to governing bodies (ex., FCC, CRTC), ensuring total accuracy and organizational alignment.
• Continuous Regulatory Monitoring: Actively scan and monitor the global telecom and security landscape for new, pending, and evolving regulations, proactively assessing their impact on our product roadmap and global compliance posture.
• Cross-Functional Alignment: Act as a key GRC liaison to Product Management and business leadership, ensuring "compliance by design" is embedded in the product lifecycle.
• Vendor & Firm Management: Oversee and direct engagements with external advisory partners to drive global regulatory and compliance analyses.
• Risk Management: Define and manage the shared responsibility model, clearly delineating telecom and compliance liabilities between our platform, underlying carrier partners, and our customers based on whether they utilize a reseller or BYOC architecture.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees