Security Manager, Global Operations

Crisis24•Annapolis, MD

About The Position

Crisis24’s global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements, providing them with a range of professional security & safety services for their routine & high-risk travel, and in the event of a crisis. Crisis24’s IRM-Global Operations-Security division is seeking a Security Manager, Global Operations to join the global security team and provide emergency response, travel security advice & assistance, and evacuation coordination in the Annapolis Operations Center (Maryland). You should have a good background and understanding of: Pre-travel security & ongoing travel security assessment and advice. Asset protection, risk management, and mitigation strategies. Proactive threat monitoring, communications, and alerting. Incident management, crisis response & support. Global security evacuation services. The Security Manager, Global Operations, plays a key role in supporting our clients, the Global Operations Centre staff, and the wider business in the delivery of the above subject areas. The role encompasses a wide range of responsibilities with a focus on: Carry out a global travel security assessment and provide recommendations. Lead and coordinate emergency and evacuation support among various stakeholders. Conduct security and operational tasks in a timely and professional manner. Train and manage Security Specialist, Global Operations You will be required to advise on and manage security-mandated operational tasks and ad hoc services expertly and clearly in support of our clients' travel requirements, ensuring the preservation of their safety and security during routine operations and in response to global security and natural disaster events.

Requirements

Native / Fluent English language, reading, and writing ability required.
Effective presentation, interpersonal, written, and verbal communication skills in English; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders.
Strong team player with the ability to carry additional responsibilities calmly and professionally.
A practical, positive, and motivational manager.
Competent in leading teams and briefing senior management and/or executive-level staff.
A robust solutions-oriented manager with a proactive approach to complex challenges
A good sense of judgment, critical thinking, analytical, and practical application skills are essential.
Excellent management, organizational & administrative skills, with a keen eye for detail.
Proven ability to research, digest, and evaluate various sources and associated information topics.
Proven ability to quickly assess a situation and make a decision (often with limited information, time, and resources) based on a clear and definable rationale, taking responsibility for the outcome.
Excellent time management skills with the ability to coordinate and prioritize tasks with competing timelines in a fast-moving environment.
Competent in leading and overseeing operational teams, mission planning, execution, and the after-action review cycle.
Proven ability to manage stressful situations and adapt to rapidly changing operational requirements.
Worldwide geographical knowledge is essential, with an active interest in current affairs.
Excellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systems.
General financial awareness and understanding in a globally focused organization.
Ability to work extended hours during a crisis event.
Operational experience and background with government military/armed forces, law enforcement, NGO, or corporate security in the private sector is required.
Degree-level education or relevant professional training & experience in a field related to security studies, war studies, international politics, international relations, or similar.
Operational and crisis management knowledge and understanding are essential.
Proven ability of threat identification, risk assessment, and the application of reasonable and proportionate control measures is essential.
Having lived/worked abroad &/or international travel security knowledge and experience is essential.

Nice To Haves

Additional language skills (verbal and written) such as Chinese, Korean, or Japanese are an advantage.
Knowledge of the political and security landscape within Asia is desired.
Prior experience of mentoring, coaching, and improving performance is an advantage.
Experience in managing global security, protection, crisis, and emergency tasks in the private sector is preferable.
Prior experience of planning and executing operational activity in hostile environments is an advantage.
Experience in intelligence analysis at a tactical level is an advantage.
A current and internationally recognized security management competency/professional qualification is desirable.
Previous experience of supervising/leading/managing a small team is an advantage.

Responsibilities

Lead travel and threat assessments for proposed tasks/travel using privileged and open-source platforms.
Complete operational risk assessments, method statements, and develop operational and conceptual plans.
Coordinate and manage ad hoc security tasks, including secure transport, protection, proactive monitoring, and welfare checks.
Plan complex operational solutions from concept to delivery, aligned with client specifications and contracted services.
Deliver tailored pre-travel briefings and security presentations to a diverse client base (e.g., expats, NGOs, corporates, C-suite)
Respond to Requests for Information (RFIs) with appropriate security content, mitigation measures, and recommendations.
Provide emergency security and evacuation advice, including participation in contingency planning meetings and conference calls.
Explain operational methodologies and assure clients during escalating or deteriorating situations.
Monitor global events, review client exposure, and support contingency and evacuation planning.
Identify deteriorating environments, exit routes, transport hubs, and relocation sites; produce supporting maps and intelligence.
Lead evacuation and emergency support tasks, providing real-time operational oversight.
Maintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at the time of emergencies and/or evacuation.
Ensure security tasks are carried out per scope, including action timelines, escalation procedures, and completion reports.
Maintain operational logs, close cases post-task, and manage invoicing and cost recovery.
Track and supervise the delivery of live operations, ensuring high standards of execution and customer satisfaction.
Oversee maritime operations, Ship Security Alert System (SSAS) testing, and Competent Authority (CA) schedules.
Supervise and support Security Specialists in daily operations and emergency responses.
Lead recruitment, onboarding, and training of Global Operations Centre personnel.
Conduct coaching, mentoring, performance reviews, and training exercises for operational readiness.
Manage staff rostering and leave approvals for the regional Global Operations Centre.
Maintain quality control standards, ensure client satisfaction, and monitor service delivery performance.
Identify opportunities to improve operational efficiency across technology, personnel, and workflow processes.
Contribute to internal performance metrics, KPI reporting, and benchmarking efforts.
Compile post-operational reports for internal learning and external marketing/case studies.
Produce and implement Global Operations Centre protocols and client-specific SOPs.
Ensure thorough documentation and achieving all security-related tasks and learnings.
Develop task-specific cost structures, apply cost containment strategies, and liaise with vendors for quotes.
Present proposals and coordinate with Finance to ensure accurate billing and payments.
Assist with the implementation and use of technology platforms and call-handling systems.
Ensure adherence to company policies, including Information Security and Data Protection
Maintain a strong understanding of Crisis24 service offerings, tools, and client relationships.
Represent the Security Operations team in internal/external meetings as needed.
Serve as deputy for the Head of Security when required.
Carry out ad hoc security and operational tasks assigned.
Travel for client engagement, conferences, and training as requested.
Occasionally, urgent travel is required as part of the Incident Management Team (IMT) deployment.
Serve as the out-of-hours Operations Duty Manager one week in every five.
Maintain 24/7 readiness to support Global Operations Centre staff during urgent incidents.
Provide immediate client-facing crisis management support and lead emergency response operations as required.