Security Officer - Customer Service Desk

Allied Universal•Berwyn, IL

23d•$19

About The Position

As a Security Officer - Customer Service Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer with Allied Universal at a bustling retail or mall location, you will be the first point of contact for visitors and tenants, providing exceptional customer service while helping to deter security-related incidents through your presence and communication skills. Join a team that values integrity, teamwork, and a people-first approach, making a positive impact in a dynamic environment every day.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Responsibilities

Greet visitors, guests, and/or tenants at the front desk, providing a welcoming and professional first point of contact.
Monitor access to the location by verifying identification and/or credentials as needed.
Assist with visitor and/or contractor sign-in and sign-out procedures, maintaining accurate records as required by site-specific policies.
Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following established protocols.
Communicate with property management and/or Allied Universal leadership regarding any security-related concerns or unusual activity.
Support emergency response activities from the front desk, including alerting appropriate personnel and following emergency procedures.
Provide customer service by addressing inquiries, offering directions, and/or assisting with general information requests.
Maintain a visible presence at the front desk to help to deter unauthorized access or undesirable activity within the location.

Benefits

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

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