Security Officer - Front Desk
About The Position
As a Security Officer - Front Desk in Kalamazoo, MI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Front Desk Officer at a financial institution, you will welcome members and staff, manage access, and assist with security-related questions while maintaining a professional, service-first presence. You will monitor lobby activity, handle visitor logs and badges, and communicate clearly with onsite teams to help identify and report concerns. Join Allied Universal, where we are agile, reliable, and innovative, with a caring culture built on teamwork and integrity.
Requirements
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Responsibilities
- Provide customer service to employees, members, and visitors at the front desk by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a financial institution location.
- Monitor the lobby and entry area, observe for unusual activity, and help to deter unauthorized access by verifying identification, issuing visitor credentials, and managing access control per site-specific policies.
- Respond to incidents and critical situations in a calm, problem-solving manner, including alarms, member disturbances, and medical situations, and notify Allied Universal leadership and local responders as required.
- Maintain an accurate front desk log of visitor activity, deliveries, incidents, and service requests, and complete required reports using approved formats and/or systems.
- Answer phones and provide directions and general information, coordinate with branch staff on guest arrivals and service needs, and support a professional customer experience while following confidentiality requirements.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
