Security Officer Supervisor - Central Library
About The Position
The Denver Public Library (DPL) is looking for a decisive and collaborative Security Supervisor to lead our safety operations at the iconic Central Library in downtown Denver. In this role, you aren’t just overseeing a team; you are a primary architect of a high-performing, safety-conscious culture that ensures a welcoming and secure environment for all library customers and staff. Unlike a standard lead position, this role carries full supervisory authority. You will be responsible for overseeing the professional development of our Security Officers, managing department budgets, and spearheading the design of agency-wide safety programs. As the point of escalation for emergencies, your leadership will directly impact the positive experiences of our downtown community.
Requirements
- Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
- Knowledge of safety and security in a public setting.
- Knowledge of emergency procedures, safety hazards and how to delegate to a team.
- Ability to track license and training compliance
- Ability to train new employees and remediate with staff if needed
- Ability to review reports within the incident reporting system and escalate as needed.
- Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
- Ability to assign and distribute tasks, review work for accuracy, and provide constructive feedback to ensure unit efficiency.
- Ability to assist with investigations related to new employee hire and to theft, injury, or accident; collects evidence and testifies in court if necessary.
- Ability to staff an established security station and writes incident reports.
- Ability to resolve problems and mediates conflicts encountered during daily operations and determines appropriate solutions; promotes teamwork.
- Encourages regular communication, informs staff of relevant business issues and their impact on the organization.
- Ability to develop goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance.
- Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
- Ability to ensure quality, effectiveness, and efficiency of unit activities and safety measures.
- Ability to document causes for disciplinary action and initiates letters of reprimand and makes formal recommendations for disciplinary action.
- Responds to formal and informal employee grievances and prepares written responses.
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Three (3) years of experience in security, loss prevention or law enforcement, including six months conducting safety or loss investigations.
- Two of the years experience must be in security, loss prevention, or law enforcement, including six months conducting safety or loss investigations.
- Requires a valid Driver’s License at the time of application.
Nice To Haves
- Experience managing complex security situations in a busy public space.
- Experience managing budgets and performance reviews
Responsibilities
- Overseeing the professional development of our Security Officers
- Managing department budgets
- Spearheading the design of agency-wide safety programs
- Point of escalation for emergencies
Benefits
- Four (4) Medical Plans, Dental, Vision Insurance
- Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
- CARE Bank, Family Leave Benefits
- Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
