Security Officer - Wyndham Bloomington MOA Hotel

Golder Hospitality•Bloomington, MN

About The Position

If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available weekends and holidays. The primary responsibility of our Security Officer is to provide the highest level of safety and security for all hotel guests and employees through property tours and high visibility. This position requires working 3rd shift, primarily Friday and Saturday 7pm to 5am.

Requirements

Assist in check-in/check-out of guests or any other guest service-related activity.
Perform other duties as requested. Example: special requests from guests.
Perform any other tasks as requested by hotel management personnel.
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Responsibilities

Knowledge of hotel’s Emergency Procedures.
Conduct regular inspections of interior and exterior of hotel property.
Follow up on guests’ calls of disturbances.
Effectively communicate the hotel policies regarding acceptable behavior to unruly guests.
Eviction of unruly guests from the hotel, with assistance from Night Auditor.
Complete and distribute daily Security reports.
Cover Night Auditor breaks.