Security Officer (Variable, Part Time)

Meow Wolf•Denver, CO

7d•$21•Onsite

About The Position

The Security Officer will be responsible for securing the premises and personnel by patrolling and inspecting inside and outside of the exhibit, protecting against fire, theft, vandalism, employee/ guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with company policies and procedures. This role will promote good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Reports directly to the Security Manager.

Requirements

Minimum 1 year of experience in Security.
Proficiency in English, verbal, and writing.
Strong verbal, written, and interpersonal communication.
Customer service driven with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills.
Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
Solution-oriented and not stopped by “paper walls”.
Have full and open availability and can work any shift including weekends and holidays.
Demonstrated work experience in the entertainment/ hospitality/ military/ law enforcement environment.
High School or GED graduate.
Observant and situationally aware.
High attention to detail.
Possess customer service/ guest aptitude with excellent communication and active listening skills.
Ability to greet and interact with guests in a friendly and helpful manner.
Must possess social perceptiveness to assess and understand other’s reactions and behaviors.
Ability to work flexible hours.
Strong sense of responsibility, a professional presentation, and attitude.
Ability to patrol property for 8-9 hours at a time.
Ability to define problems and draw valid conclusions.

Nice To Haves

Prior work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.
Bilingual, especially but not limited to English and Spanish.
Willingness to work outside the comfort zone to assist guests or fellow team members.
Ability to adapt Meow Wolf knowledge to any situation.
Fluid to change, adaptable.
Adult + Child + Infant CPR, AED, and First Aid certification.
TAM/TIPS Certification.

Responsibilities

Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
Monitor and control guests entering and exiting the venue.
Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
Respond to reports of guest or employee injury or illness and provides First Aid, CPR, and use AED as needed.
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
Direct evacuations during emergencies and assist guests as needed.
Escort security vendors and/or employees with money pick up and drop offs.
Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. In addition, the Security Officer must be able to deal with many guests and/or employees each day in a positive and friendly manner.
Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.