Security Operations Associate

Everbridge

45d • $50,000 - $66,000

About The Position

Everbridge is seeking a Security Operations Associate to support the day-to-day operations of our Security Operations Department. Under general supervision, this role contributes to the delivery of Everbridge’s global operational security services, including Secure Journey Management and security assistance activities. The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-paced, mission-critical environment.

Requirements

• Minimum of two (2) years of relevant experience or demonstrated transferable skills
• Bachelor’s degree
• Prior experience in security, intelligence, or operational risk environments
• Background in military, diplomatic, law enforcement, or close protection operations in high-risk environments

Responsibilities

• Maintain operational and administrative oversight of assigned potential, live, and completed security projects
• Support projects from inception through completion, including planning, execution, administration, and follow-up
• Manage all related client and vendor communications
• Ensure Salesforce Health Cloud (SFHC), Salesforce (SFDC), and SharePoint are accurate, current, and complete
• Collaborate closely with Security Operations team members to provide operational support and coordination
• Administer Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services
• Create and manage SFHC cases, SharePoint folders, task checklists, and risk assessments
• Liaise with clients to gather requirements and vendors to source and validate quotations
• Prepare service proposals, quotations, letters of engagement (LOEs), and related documentation
• Apply rate cards, taxes, exchange rates, and margins accurately
• Coordinate approvals, supplier confirmations, purchase orders, and invoicing
• Monitor live tasks, manage updates, and ensure post-task closure and financial reconciliation
• Assist with operational security requests received via Everbridge Assist
• Provide initial acknowledgment and administrative setup for short-notice Secure Journey Management requests
• Monitor and respond to operational communication channels (email, Slack, Teams, WhatsApp)
• Review monthly open purchase order reports and provide feedback
• Maintain accurate records and documentation across all systems

Benefits

• healthcare
• dental
• parental planning
• mental health benefits
• disability income benefits
• life and AD&D insurance
• a 401(k) plan and match
• paid time off
• fitness reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees