Security Operations Manager

Securitas•San Jose, CA

About The Position

Security Operations Manager We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Key Responsibilities: Uniformity & Appearance Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance. Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook. Scheduling Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams. Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight. Respond to emergency call-ins as needed. Submit and approve specialist PTO in coordination with the scheduling team. Submit OM PTO directly to SSL or SOM for approval. Track all PTO requests; DMs may deny requests if balances are insufficient. Operational Oversight Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership. Ensure specialists complete assignments, breaks, and rotations appropriately. Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages. Oversee BOLOs, and special detail requests. Ensure all equipment on site is accounted for and properly maintained. Training & Development Oversee compliance of training programs for self and specialists. Implement mentorship programs and remediation training; document all training activities. Conduct audits and other compliance audits as directed. Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists. Administrative Duties Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM. Attend required meetings and maintain responsiveness via email, Chime, and duty phone. Document all pass-downs, incident reports, tickets, and communications in logs. Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM. Maintain documentation of counseling per HR and employee relations guidelines. Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support. Incident & Risk Management Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts. Lead evacuations and ensure all specialists understand site-specific safety procedures. Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.

Requirements

Must be at least 18 years of age.
2+ years of progressive supervisory and management experience OR a college degree.
Must be reliable, accountable, punctual, and have a strong work ethic.
Must have a strong grasp of appropriate and professional verbal/written communication.
Proficient computer / technology skills needed.
Strong planning, organizing, and leadership skills.
Ability to take initiative, achieve results, and meet deadlines.
Reliable and self-motivated.
Strong customer service and interpersonal skills a must.
Must have a Valid Drivers License

Nice To Haves

Conflict resolution and de-escalation skills a plus.
Customer service background preferred.

Responsibilities

Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.
Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams.
Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
Respond to emergency call-ins as needed.
Submit and approve specialist PTO in coordination with the scheduling team.
Submit OM PTO directly to SSL or SOM for approval.
Track all PTO requests; DMs may deny requests if balances are insufficient.
Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership.
Ensure specialists complete assignments, breaks, and rotations appropriately.
Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages.
Oversee BOLOs, and special detail requests.
Ensure all equipment on site is accounted for and properly maintained.
Oversee compliance of training programs for self and specialists.
Implement mentorship programs and remediation training; document all training activities.
Conduct audits and other compliance audits as directed.
Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists.
Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
Attend required meetings and maintain responsiveness via email, Chime, and duty phone.
Document all pass-downs, incident reports, tickets, and communications in logs.
Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM.
Maintain documentation of counseling per HR and employee relations guidelines.
Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.
Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
Lead evacuations and ensure all specialists understand site-specific safety procedures.
Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.