Security Operations Support Specialist

Andy Frain Services • Aurora, IL

4d

About The Position

Andy Frain Services is looking for a highly motivated individual that is
multitask oriented to support one or more security contracts. The Security
Operations Support Specialist is responsible for supporting all market segments
within the organization.
Command and control center specialists are responsible
for
managing and operating the nerve center of an organization, where
information is processed, analyzed, and disseminated for effective
decision-making and operational coordination. The command center operator role's
activities could include phone calls and email communications, reviewing
application statuses, corrective hiring errors, assistance in submitting STA
applications, auditing for licensing and certifications, assisting employees and
management with registration and account troubleshooting. He or she must possess
and maintain a professional image and must demonstrate strong communication and
problem-solving skills.

Requirements

• High School Diploma and/or equivalent; Associates Degree or higher preferred but not required.
• Minimum 2 years prior experience in Customer Service
• Complete all licensing requirements as mandated by the State.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of security operations and procedures.
• Knowledge of management practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to adapt to various sites and changes in post procedures.
• Ability to adapt to changes in the external environment and organization.
• Excellent organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
• Directing staff in a positive manner.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage and operating controls.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.

Nice To Haves

• Computer, Microsoft Office and tech savviness is a plus.
• Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Responsibilities

• Administration -- assists in employee support aspects and overall support of the daily activity of branches and worksites across the company. This would include.:
• Activity related to supporting employee and candidate inquiries for applications across the company.
• Resolution and problem solving related to log in and registration issues for employees and new hires.
• Contacts corporate representatives and or field managers to follow up on employee inquiries.
• Assists with simple employee pay inquiries and relays them through the appropriate channels.
• Training -- works with the field in auditing and identifying training non-compliance, assists in updating compliance records as needed.
• Compliance -- Works with the local management team to ensure the necessary licensing and certification information is available and updates records as needed.
• The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet virtually all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism.
• Communicate with manager daily and weekly regarding productivity and special projects. Communicate daily and weekly regarding issues/changes that need to be implemented.
• Carry out other duties as assigned by Support Services management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED