Security Operator - 2nd Shift - On-site Quincy, MA

Santander•Quincy, MA

1d•Onsite

About The Position

The 2nd Shift Security Operator is a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Professional Security Operations Center Officer positions require heavy use of computer operating systems, such as Microsoft and other operating systems. NOTE - Important information regarding the job Shift - 2 PM - 10 PM where you'll be on a rotational work week of four days on, then two days off. The job is an on-site position located in Quincy, Massachusetts. Ideally candidate has some Security Operator experience. Program video surveillance, card access and burglar alarm system in accordance with programming standards. Monitor these systems to ensure these standards are maintained. Provide programming support to systems technicians, operations staff, and Team Members. This assistance will be provided over the telephone as well as via email and MS Teams, all of which must be monitored throughout the day. Troubleshoot equipment problems with video surveillance, card access and burglar alarm system and coordinate service with the appropriate vendor. Coordinate vendor meets amongst facility technicians, ATM manufacturers and security system technicians daily. Review service requests for accuracy. Update requests that are inaccurate or missing information and dispatch to the appropriate vendor. Notify USSOC manager/supervisor of potential coaching opportunities with staff. Work with USSOC leadership to improve troubleshooting skills and system awareness amongst operations team. Monitor service provider performance to ensure compliance with SLAs including established response times and first-time fix rates. Escalate non-compliance to management as needed. Work with operations staff to identify and correct nuisance alarm issues. Assist installation coordinator with new system installations as needed. Monitor and action video health alerts daily. Additional duties may be assigned or modified according to business requirements. Provide support for Security Project Manager’s and Physical Security Managers as needed.

Requirements

H.S. Diploma or equivalent work experience: - Required.
0+ Years Prior security experience. - Required.
Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Ability to use initiative and independent judgment within established guidelines.
Ability to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.
Ability to read and understand all operating procedures and instructions.
Displays exceptional customer service and communication skills.
Remain flexible to ever changing environments; adapt well to different situations.
Intermediate computer skills to utilize innovative, wireless technology at client specific sites.
Works in various environments including adverse outdoor conditions such as cold, rain or heat.
Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Program video surveillance, card access and burglar alarm system in accordance with programming standards.
Monitor these systems to ensure these standards are maintained.
Provide programming support to systems technicians, operations staff, and Team Members.
Troubleshoot equipment problems with video surveillance, card access and burglar alarm system and coordinate service with the appropriate vendor.
Coordinate vendor meets amongst facility technicians, ATM manufacturers and security system technicians daily.
Review service requests for accuracy.
Update requests that are inaccurate or missing information and dispatch to the appropriate vendor.
Notify USSOC manager/supervisor of potential coaching opportunities with staff.
Work with USSOC leadership to improve troubleshooting skills and system awareness amongst operations team.
Monitor service provider performance to ensure compliance with SLAs including established response times and first-time fix rates.
Escalate non-compliance to management as needed.
Work with operations staff to identify and correct nuisance alarm issues.
Assist installation coordinator with new system installations as needed.
Monitor and action video health alerts daily.
Provide support for Security Project Manager’s and Physical Security Managers as needed.