Security Services Support Technician - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

12h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day by ensuring our hosts and guests are safe and taken care of. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Security Services Support Technician who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region. We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success of our unique Security Services department. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Security Services team to life. The right Security Services Support Technician will be equal parts curious learner, innovator, administrator, mentor and motivator. This role exists to provide all Dollywood Company properties with our unique Security Services, by providing the properties with network video surveillance through maintenance, installation, distribution, and updates to all support systems in accordance with applicable industry standards. The position will work in conjunction with the other Services Technician team members with tasks as needed in areas such as loss prevention, radio programming, network video surveillance, dispatching systems, Life Safety systems and data retention. At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day by ensuring our hosts and guests are safe and taken care of. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age
Must have mechanical/technical experience
Experience assisting with fire and flood prevention preferred
Experience responding to calls for service regarding serious situations
High school diploma or equivalent required, Associates Degree in related field preferred
Must possess valid driver’s license and insurance and be able to operate/drive a company vehicle, TN preferred
Must have demonstrated experience with Windows Operating systems
Firm grasp on networking concepts such as IP addressing, etc.
Experience with basic routing and switching
Familiar with Ethernet cabling including Cat5 punch down and termination
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must be able to learn and retain new tasks and information
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to lift up to 100lbs
Able to have manual dexterity necessary to complete all job duties
Ability to work comfortably at heights up to 60 ft
Able to meet the physical demands of the job
Able to tolerate various temperatures while working outdoors
Able to add, subtract, multiply and divide with accuracy
Able to be flexible and handle frequent changes in priorities
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to comprehend instructions and retain information
Able to get along with other employees to work out problems and resolve conflicts
Maintain a positive attitude toward Dollywood and abide by policies, practices, and procedures
Be a cooperative team player and able to work varying work schedules and assignments
Carry out duties in a professional and courteous manner that is according to all applicable laws and company policies, practices and procedures
Alert and mentally responsive
Must be able to effectively communicate with fellow Hosts and Guests using verbal and written methods
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Nice To Haves

Preferred minimum of one (1) year experience in a service role in fast paced, service-oriented environment
Preferred minimum of two (2) years of experience with camera or electronic Access Control systems
Preferred to be working toward or already have CompTIA A+ and Network+ Certifications
Candidate will have to pass a background check and credit check and role is subject to drug screen
TN preferred
Knowledge, Skills, and Abilities

Responsibilities

Provide first tier technical support for Video surveillance networks across all Dollywood Parks and Resorts Properties
Troubleshoot and support camera, access control, Life Safety systems and other Loss Prevention systems
Maintain corporate security and confidentiality
Manage calls and maintenance support tickets. Ensure that all calls for assistance and steps to resolve are documented for future reference by other Security Services Personnel
Create and maintain documentation as needed
Perform hands-on support for Video Surveillance systems. This may include installing, configuring, and upgrading all relevant hardware and software
Diagnose and resolve basic networking issues impacting Security Services systems
Install new network runs for use by Security services systems
Apply diagnostic utilities and tools to aid in troubleshooting
Available to provide “on call” support as scheduled
Responsible for maintaining access control or monitoring capabilities at all host, guest, and service entrances via Physical or Electronic equipment
Install Access control devices and ensure systems are up-to date
Must be able to duplicate keys and cores
Repairing locks and replacing cores as needed
Minor Carpentry and Mechanical repair
Responsible for maintaining accurate records on the location of cores and custody of keys
Maintain the communication facilities, radios and auxiliary generator
Maintaining an ample stock of key blanks, cores, locks and hardware
Responsible for support, monitoring and providing oversight to the Fire Suppression Systems and Security Alarm Systems on property
Responsible for maintaining portions of property alarm systems and ensuring user data is up to date.
Escalate problems (when required) to a Service Desk or Leadership
Management reserves the right to change and/or add to these duties at any time