Security Shift Manager

Seneca Gaming Corporation•Buffalo, NY

5d•Onsite

About The Position

The Security Shift Manager is responsible for monitoring the daily security operation on an assigned shift while ensuring that courteous and prompt service is provided by department employees, and assisting in the protection of life, safety and casino assets. It is the responsibility of the Security Shift Manager to assist in protecting all casino assets and ensuring that the department is running efficiently and safely. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be of 18 years of age or older upon employment.
High school diploma or its equivalent required.
Must have two (2) years of experience in a leadership position within a relevant field (Security, Hospitality, Law Enforcement, or Military).
Must be able to use approved software programs for Security Shift Manager Duties (payroll software, programming access for access control, etc.) as well as duties listed for Security Supervisors, Security Officers and Security Ambassadors.
Must possess an understanding of legal ramifications and implications of various employee and customer actions.
Must have proven guest service experience and must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be able to work nights, weekends and holidays.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Nice To Haves

Preference will be given to candidates with a Bachelor’s degree or above in Criminal Justice, Justice Studies, Business Management or other related field.

Responsibilities

Responds, mitigates and de-escalates any incidents that require Security intervention within SGC guidelines. Incidents may include, but are not limited to; intoxicated guests, domestic disputes, assaults, larcenies, harassment, medical situations, critical incidents, etc. Ensure that Security team members follow appropriate guidelines for critical incidents. Acts as liaison between on duty Security Management and responding external agencies.
Assume the role of Incident Commander during emergency situations when the Security Operations Manager or above is not on property. Have an in-depth working knowledge of roles of all Security personnel for emergency situations. Have a strong working knowledge of emergency plans and protocol such as the Emergency Response Plan or Business Continuity Plan for Security. Notifies the Security Operations Manager or above when appropriate.
Maintains a professional attitude and demeanor that inspires those who report to them and fosters a positive work environment.
Develops, mentors and trains enrolled Seneca Nation members for future career paths within the company.
Approve and submit all activity, incident reports, logs, etc. reports generated by Security personnel.
Oversee the Security Ambassadors, Special Event Officers, Security Officers and Security Supervisors, ensuring that all policies are followed, reporting any deviations to the Security Operations Manager or above.
Successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security or above as well as any required courses for Management from the Seneca Gaming Corporation.
Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities.
Complete required post-accident/reasonable suspicion drug and alcohol testing as required by department guidelines/policies.
Maintain accurate payroll records. Utilize approved logs and tracking documents along with approved software to ensure all Team Members reporting to them have the correct paid time in the correct position codes.
Maintain accurate accountability for all sensitive keys, restricted keys and non-sensitive keys throughout the property during their assigned shift and have a sound working knowledge of the Key Control policy.
Develops and supervises guest service standards for all team members who report to them.
Act as a leader and Shift Manager to all personnel who report to them which includes, but is not limited to; creating a Security Management schedule and calendar, reviewing daily assignments for Security Ambassadors and Security Officers created by the Supervisor and ensuring they are accurate and fair, tracking attendance, providing additional security as needed, ensuring that all required reports are completed before the end of a shift and distributed accordingly, reporting any breach of rules and regulations of the Seneca Gaming Corporation, enforcing the policies and procedures within the Seneca Gaming Corporation, ensuring that all appraisals are completed by Supervisors before required deadlines.
Coordinates and plans staffing as well as assignments for large scale events, concerts, special events or assignments, promotions, giveaways, outdoor shows, etc. for the Seneca Gaming Corporation as required by the Security Operations Manager or above. Has sound working knowledge of egress and emergency management for these events and incorporates this knowledge into planning stages.
May be assigned to primary hiring responsibilities.
Maintain an active role as a liaison with the SGA and Surveillance. Routinely strives to build and maintain rapport with guests and other operational departments.
Must have a sound working knowledge of the Class III Gaming Compact and Class III Gaming Ordinance Standards as well as Seneca Gaming Corporation Internal Controls. Must know where to reference policies and procedures for Security, other Departments, as well as the Seneca Gaming Corporation.
Must promote pride in the Seneca Gaming Corporation and a positive image of the Security Department and SGC to the team who reports to them.
Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. Attend all necessary training meetings.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Provide testimony in court when required.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.