Security Shift Manager

Hollywood Casino St. Louis • Maryland Heights, MO

2d

About The Position

Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.
Maintains and keeps updated list of trespassed guests.
Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience.
Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
Develops, implements, and maintains required internal and external reporting procedures.
Cooperates with federal, state, and local law enforcement agencies of mutual concern.
Responsible for providing exceptional Red Carpet Customer Service to all guests.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
• Three years of Casino Security and/or Law Enforcement experience.
• Three years of supervisory experience.
• Ability to operate company motor vehicles responsibly at all times.
• Must have valid driver’s license with clean driving record.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Effective communication skills (written, verbal, and presentation).
• Ability to display professionalism when dealing with difficult guests.
• Strong leadership, supervisory, and interpersonal skills.
• Effective analytical skills as demonstrated in timely and appropriate issue resolution.
• Must be physically able to restrain combative guests and to move about property.
• Must be able to run on level surfaces, as well as up and down stairs.
• Ability to respond to visual and aural cues.
• Ability to operate efficiently and effectively in a mentally and physically stressful environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

• Managing the daily operations and directing the activities of the Security department
• Maintaining and keeping updated list of trespassed guests
• Administering training programs for assigned personnel
• Preparation and coordination of the annual budget
• Developing, implementing, and maintaining required internal and external reporting procedures
• Cooperating with federal, state, and local law enforcement agencies
• Providing exceptional Red Carpet Customer Service to all guests

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees