SECURITY SHIFT MANAGER

About the position

The position is responsible for the day-to-day operations of the security department on the assigned shift. This includes developing and implementing security policies and procedures, ensuring compliance, and coordinating and supervising the security staff. The role requires interaction with guests and employees, as well as local law enforcement and emergency services when necessary. The individual will also be responsible for the overall protection of company assets and will perform various security-related duties as needed.

Responsibilities

• Trains, develops, directs, and counsels security personnel on the assigned shift
• Reviews and approves all documentation generated during the shift, including Daily Activity Reports and Incident Reports
• Performs all duties required of Security Officers as necessary
• Conducts employee locker audits
• Provides overall protection of company assets
• Interacts with guests and employees in a professional manner
• Interacts with local law enforcement and emergency medical services as required
• Inspects all firearms regularly
• Controls access to lost and found and valuable lock-up areas
• Supervises all security functions in the absence of the Director of Security
• Assists guests and employees with escalated security questions, concerns, or complaints
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Performs other duties as assigned

Requirements

• Minimum two years of law enforcement, military and/or casino security or surveillance supervisory experience; five years or more preferred
• Ability to schedule assigned personnel efficiently
• Ability to read and interpret safety rules, operating and maintenance instructions, state laws, local ordinances, and procedure manuals
• Able to effectively write routine reports and correspondence
• Excellent guest service skills and professional appearance
• Ability to perform basic arithmetic operations
• Able to follow instructions in written, oral, or diagram form
• Ability to communicate effectively in small and large group situations, as well as one-on-one in English, both written and verbal
• Ability to maintain composure during crises
• Efficiency using computers, including Word and Excel
• High school diploma or equivalent
• College degree in Criminal Justice or related field desirable
• Must be at least 21 years of age
• Must qualify under company requirements with weapon under PILB guidelines

Nice-to-haves

• College degree in Criminal Justice or related field desirable