Security Solutions Engineer

Zimperium

1d • $128,253 • Remote

About The Position

Design and implement mobile security architectures. Specific duties include:

1. Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform.
2. Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution.
3. Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success.
4. Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers.
5. Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback.
6. Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.

May telecommute from anywhere in the US.

Requirements

• Master’s Degree (or foreign equivalent) in Computer Science, Computer Engineering or a related field, plus 3 years of experience in a Software Development or Software Support role.
• 3 years of experience with customer support within a security and mobile device management solution provider
• 3 years of experience utilizing Android Studio to test sample applications
• 3 years of experience utilizing SSO and SSL to manage and query databases
• 3 years of experience designing custom APIs to troubleshoot customer issues
• 3 years of experience utilizing SIEM tools including Splunk
• 3 years of experience utilizing MDM Solutions including Intune and WorkspaceOne

Responsibilities

• Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform.
• Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution.
• Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success.
• Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers.
• Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback.
• Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level