Security Systems Technician

Cook County • Chicago, IL

1d • Onsite

About The Position

Reporting to Director of IT Operations, the Security Systems Technician is responsible for facilitating the installation, configuration, and ongoing maintenance of all security camera systems across the organization. This role serves as the primary liaison between IT, union labor departments, and Genetec Server Engineers to ensure reliable and standardized operation of all camera systems. The technician oversees project coordination, system verification, documentation, and technical support related to camera infrastructure — without performing physical installation work.

Requirements

• Possession of high school diploma or General Education Development (G.E.D.) test certificate.
• 3+ years of experience in IP-based security camera systems or physical security technology.
• Strong understanding of video surveillance systems and networking fundamentals (IP addressing, PoE, VLANs).
• Familiarity with enterprise-level Video Management Systems (Genetec preferred).
• Excellent organizational and coordination skills across multiple departments.
• Experience managing service requests, projects, or installations in multi-site environments.
• Strong understanding of security camera systems, including installation, configuration, and integration.
• In-depth knowledge of Genetec Security Center or comparable VMS (Video Management Systems).
• Familiarity with network infrastructure, including IP addressing, cabling, and connectivity for video systems.
• Knowledge of union labor coordination processes and practices related to physical security installations.
• Understanding of video retention policies, system compliance, and audit readiness.
• Awareness of preventative maintenance protocols and procedures for electronic security equipment.
• Excellent project coordination skills, including the ability to schedule, oversee, and track multiple camera deployment projects simultaneously.
• Proficiency in documenting system configurations, network locations, and hardware assets.
• Strong technical troubleshooting skills for diagnosing camera, network, or system-level issues.
• Skilled in creating and updating system maps, floorplans, and technical documentation.
• Ability to open, track, and resolve service tickets efficiently with internal and external teams.
• Effective written and verbal communication skills to interface with cross-functional teams including labor crews, engineers, and leadership.
• Ability to verify camera functionality and system health across multiple sites using Genetec or equivalent platforms.
• Ability to work collaboratively with server engineers and field technicians to ensure system performance.
• Ability to interpret and apply technical standards, security requirements, and compliance policies.
• Ability to manage detailed asset inventories and maintain high accuracy in documentation.
• Ability to provide technical guidance to non-technical stakeholders and lead onsite assessments.
• Ability to adapt to evolving project demands, prioritize tasks, and meet tight deadlines in a dynamic environment.

Nice To Haves

• Experience with Genetec Security Center or other enterprise-class VMS platforms.
• Working knowledge of Windows-based systems and network hardware.
• Prior experience collaborating with unionized labor or facilities teams.
• Strong documentation and reporting skills.

Responsibilities

• Coordinate with union labor departments for the physical installation, cabling, and maintenance of security cameras.
• Ensure all installations adhere to company standards, security requirements, and technical specifications.
• Collaborate with Genetec Server Engineers to ensure camera integrations, configurations, and system performance meet operational expectations.
• Schedule and oversee camera deployment projects, ensuring alignment with timelines and site readiness.
• Verify that all newly installed or relocated cameras are properly connected, recording, and viewable within Genetec.
• Maintain up-to-date camera inventories, system maps, and documentation for all sites.
• Conduct system health checks to ensure uptime, video quality, and proper retention.
• Report issues or outages to appropriate departments (labor or server engineering) for resolution.
• Monitor system alerts and work orders related to camera performance or outages.
• Open, track, and manage service tickets with appropriate internal or external teams.
• Assist in planning and scheduling preventative maintenance cycles with the labor groups responsible.
• Provide technical guidance to onsite teams and leadership on camera capabilities, coverage, and system health.
• Maintain detailed records of all camera assets, network locations, and configurations.
• Update floorplans and site diagrams after camera additions, removals, or relocations.
• Ensure compliance with internal security and data retention policies.
• Support audits, inspections, and system reviews as needed.

Benefits

• Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents.
• Holidays – Thirteen (13) Holidays are granted in each Fiscal Year. Employees who are active at the beginning of the fiscal year (December 1st) also qualify for a floating holiday.
• Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days.
• Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment.
• Life Insurance – Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.
• Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten (10) years of service and upon reaching a certain age based on when the employee started employment.
• Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED