Security Team Member

Great Lakes Loons•Midland, MI

28d•Onsite

About The Position

A Loons Security team member will promote and strengthen the Great Lakes Loons brand values of fun, family entertainment, service excellence, and quality in all actions. Serve patrons by showing high standards of guest service at all times thus providing a helpful and friendly environment at Dow Diamond. Applicant must have superior communication skills as well as attention to detail.

Requirements

At least 18 years of age
All applicants are required to pass a criminal background check
Possess strong conflict management and resolution skills
A strong customer-service attitude and professional appearance at all times
The ability to understand and enforce rules, policies and other pertinent information
The ability to communicate effectively with clients, patrons and other employees
The ability to multi-task, cross-train and learn new skills quickly and comprehensively
The ability to remain calm and level-headed under high-pressure situations
Ability to withstand outdoor elements: heat or cold as well as being on your feet for extended periods of time possibly in one spot (minimum of 5+ hours). Applicant must also be able to doing the following: climb stairs and push up to 150 pounds. Full physical and mental dexterity with the ability to walk, stoop, kneel, crouch, hear, see and speak clearly

Nice To Haves

Prior law enforcement or security training is highly preferred

Responsibilities

Responsible to uphold overall safety for both fans and employees at Dow Diamond
Enforce and defend the integrity of the facility and events
Enforcing state laws including but not limited to monitoring for over-intoxication and underage drinking
Monitor entry and exit points of the venue while maintaining crowd control
Perform routine search procedure including bag searches and screening of guests, checking credentials prior to them entering the stadium
Ensure that no prohibited items enter or exit the stadium
Greet and direct guests to seating areas
Maintain clear access routes throughout seating and concourse areas
Receive and act on complaints from patrons according to established policies and procedures
Enforce all policies and procedures throughout the facility and report any suspicious behaviors or activity
Follow all rules and regulations as outlined in the Employee Handbook
Aide in the direction of orderly evacuation of the building during emergencies
Provide security escorts per event requirements