Self Storage Assistant

Platinum Storage Group•Spring Hill, TN

About The Position

Job Description for: Self Storage Assistant Reports to: District Manager SUMMARY/EXPECTATIONS Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.

Requirements

Previous retail, support, or customer service experience
Computer experience (preferably MS Office suite)
Communicate effectively, both written and verbally (English)
Demonstrates high customer service standards
Pass a pre-employment drug screen and have acceptable results of a background check
Current valid driver’s license and auto insurance

Responsibilities

Greets walk-in customers in the office
Greets customers throughout the site/facility
Provides excellent customer service
Answers the phone and returns customer voicemail messages
Assists customers in choosing the appropriate size unit for the customers’ needs
Show sample size units to the customer
Show customers’ unit location at the site
Complete customer leases
Collect/enter customer rent payments
Report and/or correct safety concerns
Contribute to a positive work environment
Maintain a professional personal appearance
Clean and prepare vacant storage units for rent
Perform daily security check(s) of facility (lock check/audit)
Perform minor maintenance & custodial duties
Enforce rules governing the property
Effectively resolve customer/tenant problems
Complete and submit company forms and reports accurately and timely
Maintain clean, orderly office and restrooms
Stock merchandise (if applicable)
Perform other duties as assigned