Self Storage Facility Manager

Osprey Management

11h

About The Position

As the Self Storage Facility Manager, you will be responsible for the day to day operation of the self-storage facility including excellent customer service, keeping the property clean, performing light landscaping/maintenance, providing tours of the property, and by meeting revenue goals by renting units, selling tenant insurance and other retail supplies. The Self Storage Facility Manager will manage all account receivables by taking full ownership of all collections of delinquent units. The Self Storage Facility Manager must be able to offer exceptional customer service both in person and on the phone. The ideal candidate for this position will have an entrepreneurial spirit, strong sales skills and a drive to help the facility succeed! This position also includes property maintenance and landscaping as needed. This is a Part-time role - approximately 20-25 hours per week

Requirements

Willingness to work respectfully with people of diverse backgrounds
2-3 years of managerial experience
Basic computer skills and proficiency in Microsoft Word & Excel
Strong written and verbal communication
Professional presentation
Must have a flexible schedule with weekend availability
Ability to solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
Willing to learn and a drive to improve community/asset
Ability to lift to 50 pounds is required
Valid driver's license and clean background required in order to complete daily bank deposits

Responsibilities

Renting storage spaces based on customers’ needs using strong sales strategies
Providing excellent service and building excellent rapport with new and existing customers
Accepting payments and completing daily bank deposits
Preparing auction units according to procedure and lien laws as needed.
Handle customer inquiries or problems in a courteous, professional, and timely manner.
Meet sales goals for insurance, merchandise, and unit rentals.
Perform company policies in opening/closing the office each day.
Respond to customer inquiries and resolve customer complaints.
Keeping the property and office clean and tidy, walking around the property performing lock checks and showing the units to customers
Maintaining curb appeal that includes maintenance and landscaping
Physical requirements of the job include daily walks of the property, cleaning the units and the property, opening and closing the storage doors (up to 50 lbs.), and similar light activities
Other general office and maintenance duties