Senior Account Analyst

Manulife • Usa, MA

22h • Remote

About The Position

The International Group Program (IGP) is part of Manulife Financial and includes a global network of top life insurance companies in about 80 countries. Since 1967, IGP has provided employee benefits services like international pooling to multinational companies. Over 900 major global companies, including many from the Fortune 500, use IGP to offer benefits like retirement and risk coverage to their employees worldwide. As part of a small and dynamic team, you will play a crucial role in reviewing policy year end reports and preparing annual reports for IGP’s Multinational Clients and their Advisors. The position involves frequent interaction with our International Network of Insurance Company Partners and internally between our departments. The Senior Account Analyst will be responsible for the preparation of our Client’s International Experience Reports and manages a portfolio of Clients. The role reviews Policy Year End Reports and coordinates their successful completion.

Requirements

• Excellent verbal and written communication skills in English and/or other languages, with strong attention to detail.
• Problem solving skills, with the ability to influence decisions and support prevention of future client issues.
• Proven analytical skills, with the ability to effectively organize, prioritize, and manage multiple tasks in a high volume environment while meeting aggressive service level expectations.
• Collaborative teammate with the ability to work independently and contribute across business areas.
• Typically brings postsecondary education and a basic knowledge of group insurance and pensions
• Demonstrated passion for providing client-centric solutions
• Strong working knowledge of Microsoft Office applications, Excel (spreadsheet) and database applications

Nice To Haves

• Has an analytical and open mind with a good feeling for numbers and the ability to interpret numerical data effectively.
• Excellent time management skills and the ability to work both independently and as a team player
• Excellent oral and written communication skills
• Adaptable and flexible in responding to deadlines on assignments and workflow fluctuations
• Self-motivated, organized and results-oriented

Responsibilities

• Review and complete Policy Year End Reports (PYERs) in PRISM
• Revise PYER files (Excel or PDF) as needed
• Prepare and finalize International Experience Reports to be sent to clients
• Correspond with Network Partners and department members to resolve PYER concerns
• Review and complete Business Updates in PRISM
• Prepare and send out OARs to Network Partners for settling outstanding balances
• Prepare and complete captive reports to be shared with the client based on deadlines
• Train new colleagues on IGP Administration duties
• Train and support Genpact on PYER entry and PYER delivery
• Assists in special projects

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed