Senior Account Manager

DXA Circa•San Francisco, CA

1d•$90,000 - $120,000•Hybrid

About The Position

We believe in Extraordinary.  At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way. We create moments that move people — large-scale conferences, immersive trade show experiences, and B2B programs that redefine how leading technology companies connect with their audiences. Our West Coast office works with some of the world’s most dynamic tech brands, and we’re growing fast. We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack. So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. We’re Jack, and we can’t wait to meet you. That brings us to you. We’re looking for a S enior Account Manager who thrives where complexity meets pace and who brings the kind of instincts that can't be taught. Someone who brings order to chaos, earns the team’s trust as the person who knows every detail, and delivers to a standard that makes clients feel effortlessly in control. If you’re the kind of person others lean on to keep the engine running, this role was built for you. You will be the operational core of a fast-moving account team, supporting the Account Director on well-known technology clients. Your portfolio will centre on brand activations, large-scale conferences, and multi-workstream programs running simultaneously. You’re the person the team trusts completely to track every moving part, flag risks before they land, and deliver materials to a standard that reflects Jack Morton’s reputation for excellence. You'll be embedded in a demanding environment where excellence is the baseline and agility is essential. Think large-scale experiential builds, compressed timelines, and a client who operates at the highest level — you'll need to show up to all of it. You will be the connective tissue between creative, production, and client. The person who holds steady when things shift (and they will), brings calm to a team that runs hard, and always finds a path forward. Not because you were told to — but because that's who you are. This is not a role for someone who waits for direction. You anticipate what's needed, build the tracker before you're asked, write the status update before the meeting.

Requirements

6+ years of agency experience in experiential or event production
Familiarity with B2B conference and trade show environments preferred (large-scale preferred)
Proven ability to manage multiple simultaneous workstreams without dropping the ball
Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
Comfort operating in ambiguity and fast-changing environments without losing rigour
High standards for written and verbal communication across all formats

Nice To Haves

Experience working on hyperscale tech client accounts
Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows

Responsibilities

Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time
Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence
Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront
Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope
Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals
Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact
Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin
Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton
Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery
Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration
Partner with Brand Marketing to develop Award submissions and Case Studies
Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what
Help create a team, pulling people from various departments and background together to have fun, and do cool shit together
Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it