Senior Account Manager

On Board Experiential • San Francisco, CA

11h • $95,000 - $110,000 • Hybrid

About The Position

The Senior Account Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Responsible for generating and expanding our client accounts and relationships, this position requires a comprehensive understanding of our clients’ business needs and a competitive landscape. They provide end to end project management on large scale complex programs, creative and strategic solutions to deliver on program KPIs. This position is accountable for financial and operational performance, managing program budgets and resource utilization. The Senior Account Manager ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client initiatives.

Requirements

• 3-5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing or experiential agency.
• Minimum 3 years of experience as an Account Lead, being primary point of client contact.
• Strong project management capabilities, organization skills, attention to detail and ability to juggle multiple projects in a demanding but highly collaborative environment.
• Experience managing IRL experiential activations is required.
• BA/BS in marketing, business administration, communications, or related field.
• Strong communication skills with ability to connect with others authentically while equally honoring and respecting diverse perspectives.
• Ability to build trust and respect through coaching, communication, and listening.
• Think creatively, with willingness to extend beyond the unexpected and consistently strive for innovation.
• Strong attention to detail, accuracy, and excellent organizational skills.
• Ability to effectively present and sell ideas, bring ideas to life through storytelling.
• Excellent ability to proactively identify issues/obstacles and create timely and effective solutions.
• Ability to manage multiple clients with potentially differing priorities, commitments, and deadlines.
• Self-motivated with the ability to work independently and in teams.
• Must be able to work in a collaborative manner both internally and with clients.
• Experience managing program financials and reporting.
• Ability to learn and navigate various office management platforms (inclusive of but not limited to Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom, etc)
• Team-oriented, driven, focused, passionate, and able to stay level-headed under pressure.
• Pro-active and Self-starter who takes the initiative on tasks and is solutions oriented.
• Comfortable with public speaking to both internal and external partners
• High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).
• Experience working with international teams and multiple time zones.
• Ability to lift up to 25 pounds and stay on your feet for extended periods of time.
• Willingness to work a hybrid schedule (at least 2 days per week in office) and travel up to 50% of the time (domestically and internationally)

Nice To Haves

• Experience working with tech clients is strongly desired

Responsibilities

• Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that successfully deliver clients’ message and enhance the brand presence.
• Drive all client activations and program activities and ensure that they are planned, developed, staffed, and executed with the utmost professionalism, accountability, and timeliness.
• Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned with terms of contract and client commitments.
• Lead weekly internal and external status meetings and deep dives. Manage the proper distribution of all communications and client/account team interface throughout engagement.
• Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update client and obtain client approvals as needed. Reconcile all program expenses in partnership with program Production lead.
• Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals as needed in partnership with program Creative, Production and Digital teams.
• Exceptional project management and critical thinking skills. Thrives in optimizing processes to enhance efficiency and effectiveness of the program. · Management and organization of internal and external workstreams:
• Manage internal and external program folders and documentation, ensuring materials are organized, up to date, and accessible to account leads, cross-functional teams, and external partners.
• Maintain organized internal and client-facing documentation, including folder structures, shared resources, and key program files to support efficient team collaboration.
• Manage multiple projects simultaneously and/or supervise other account personnel, such as Account Managers, Account Coordinators, Interns, and external teams.
• Drive new business development activities, including identifying new opportunities with new and existing clients.
• Remain current in industry trends.

Benefits

• medical/dental/vision insurance
• employer-paid basic life and personal accident insurance
• Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
• 401(k)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• PTO
• STD/LTD insurance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees