Senior Account Manager

Lark Health • Mountain View, CA

18h • Remote

About The Position

At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team! Lark is seeking an experienced Senior Account Manager to manage relationships with Employers and Health Systems in the health-tech industry. As the primary point of contact, this role requires a consultative approach to manage and ensure timely resolution for both strategic initiatives and day-to-day client inquiries. The Senior Account Manager is responsible for seamless execution and delivery of core services to partners, distribution and oversight of client reporting, and collaborating across teams that include product, operations, marketing, and the technical team. Additionally, you will proactively identify opportunities for improvement using quantitative metrics to drive client satisfaction, profitability, and retention. Success in this role requires balancing Lark’s business priorities with those of our clients while managing multiple projects and deadlines.

Requirements

• Excellent communication and interpersonal skills, with an ability to translate technical concepts to healthcare or employer group and health system customers
• Strong organizational and analytical skills
• Experience in the health-tech industry serving employer groups or health systems
• Ability to manage competing priorities
• Ability to work creatively and analytically in a problem-solving environment
• Experience in B2B and/or B2B2C Account Management / Customer Success
• Proficiency with Google Suite, Jira, Slack, and Tableau

Responsibilities

• Serve as the primary operational consultant between Lark and our customers, conducting regular check-ins and maintaining consistent communication on the following; Goal progress and address outstanding action items
• Analyze data to identify key trends and provide actionable insights
• Consult with Lark’s clients to understand their needs, anticipate challenges, and recommend tailored solutions, leveraging your expertise in Lark’s technology
• Leverage Lark’s technology in combination with the client’s business expertise to enable clear and effective customer communication.
• Document, track, and communicate the status of open inquiries and initiatives to the customer.
• Identify and mitigate risks impacting our customers or Lark’s strategic objectives and goals
• Ensure that Lark meets our contractual obligations to customers by working collaboratively with internal Lark teams to consult clients on operational and technical inquiries
• Review, analyze, and deliver client reports on time
• Build and maintain strong business relationships with partners and all internal and external key stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees