Senior Administrative Assistant

Banner Health•Mesa, AZ

3d•Onsite

About The Position

Explore and excel. Banner Health earned Great Place To Work® Certification™ and we’re looking for team members to join our mission to make health care easier, so life can be better. Join a high‑impact administrative team supporting executive leadership at Banner Baywood and Banner Heart. In this Senior Administrative Assistant role, you’ll report directly to the Executive Director while providing essential support to the CFO, COO, and the broader hospital administration team. This is a great opportunity for someone who loves being at the center of operations, contributing to meaningful projects, and helping keep the heart of the hospital running smoothly. Location: Banner Baywood Med Ctr (6644 E Baywood Ave) Schedule: Monday through Friday, 8Am to 4:30PM Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system. POSITION SUMMARY This position supports senior leadership team members by providing clerical and administrative services and assistance, of moderate complexity, requiring the use of judgment and discretion on a periodic basis. CORE FUNCTIONS 1. Handles a wide variety of situations and conflicts involving the clerical and administrative function of the office, which often can not be brought to the attention of the executive. This includes summarizing the content of incoming materials, specially gathered information, or meetings to assist their supervisor; coordinating the new information with background office sources; and drawing attention to important aspects or conflict. 2. Interprets request and helps implement action, as well as decides whether the executive should be notified of important or emergency matters, as needed. In the absence of their supervisor, ensures that requests for action or information are relayed to the appropriate staff member. 3. Coordinates, handles, and/or completes recurring projects or one-time projects, as directed by supervisor. 4. Screens telephone calls and visitors, ascertaining who can be redirected to subordinate management. Provides information to callers, including key internal or external sources, which requires comprehensive knowledge of organization policies, practices and operations. 5. Maintains supervisor's calendar, regularly arranging meetings, conferences, and appointments without clearance. Arranges hotel and travel accommodations for frequent, extended trips. 6. Prepares special or one time reports, presentation materials, summaries, or replies to inquiries, selecting relevant information from a variety of sources. May assist in the research, analysis and interpretation of data under the direction of management. 7. Performs a broad range of administrative support details on a regular basis, requiring initiative and judgment to make independent decisions for which probable errors may have moderate effect on cost impacts on organizational outcomes. 8. May hire, train, conduct performance reviews, and direct the workflow for the department staff. This includes completing projects by assigning work to clerical staff and following-up on results. 9. This position primarily focuses on the operations of the office of the senior leaders. Responsibilities extend across organizational lines, requiring extensive interaction and involvement throughout the system/facility, as well as the community. This position routinely interacts with senior leaders, board members, physicians, patients, board members, employees, the media, as well as business and community leaders.

Requirements

High school diploma/GED or equivalent working knowledge.
A strong working knowledge of administrative/specialized business support services as normally demonstrated through three to four years administrative support experience at a progressively responsible level required.
Must have written communication skills to edit and proofread business correspondence and reports.
Also requires the ability to type accurately and efficiently from rough draft and machine transcription or personal dictation, involving standard business vocabulary, using common word processing programs.
Must have the ability to acquire and utilize a thorough knowledge of organization policies, practices, and operations and oral communication skills to perform routine administrative details, such as arranging meetings, responding to non-routine inquires from telephone callers or visitors, and gathering background information for sensitive or confidential reports.
Must have the ability to analyze routine administrative details of limited complexity, such as resolving minor scheduling conflicts, redirecting mail, etc.
Must have excellent oral, written, and interpersonal communication skills to effectively interact with all levels of the organization.
Must possess the ability to convey a professional image, as well as, effectively represent the organization as appropriate in its relationship with external customers.
Must have a working knowledge of personal software packages to perform the administrative functions described above.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Associate's degree
Additional related education and/or experience preferred.

Responsibilities

Handles a wide variety of situations and conflicts involving the clerical and administrative function of the office, which often can not be brought to the attention of the executive.
Interprets request and helps implement action, as well as decides whether the executive should be notified of important or emergency matters, as needed.
Coordinates, handles, and/or completes recurring projects or one-time projects, as directed by supervisor.
Screens telephone calls and visitors, ascertaining who can be redirected to subordinate management.
Maintains supervisor's calendar, regularly arranging meetings, conferences, and appointments without clearance.
Prepares special or one time reports, presentation materials, summaries, or replies to inquiries, selecting relevant information from a variety of sources.
Performs a broad range of administrative support details on a regular basis, requiring initiative and judgment to make independent decisions for which probable errors may have moderate effect on cost impacts on organizational outcomes.
May hire, train, conduct performance reviews, and direct the workflow for the department staff.
This position primarily focuses on the operations of the office of the senior leaders.