Senior Adoption Strategist, Adoption and Content Supply Chain
About The Position
Adobe Customer Solutions is seeking a Senior Adoption Strategist (L4) with deep expertise in change management and Content Supply Chain (CSC) to lead adoption, organizational readiness, and sustained value realization for enterprise customers. This role focuses on ensuring Adobe technologies are successfully embedded into how organizations plan, develop, manage, deliver, and measure content at scale . The Senior Adoption Strategist partners closely with executive participants, delivery teams, and cross-functional customer groups to align people, process , and technology in support of large-scale marketing and digital experience transformations. The ideal candidate brings a strong consulting attitude, hands-on change leadership experience, and a practical understanding of content operations and marketing workflows .
Requirements
- 7+ years of experience in change management and digital transformation roles within consulting or enterprise environments
- Active ADKAR certification
- Proven experience working in or alongside Content Supply Chain, content operations, or marketing operations transformations
- Strong experience with Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Workfront
- Exceptional executive communication and presentation skills, including the ability to create executive-ready PowerPoint narratives
- Strong strategic, analytical, and problem-solving skills
- Bachelor’s degree
- Willingness to travel to client sites as needed
Responsibilities
- Lead Change & Adoption Strategy
- Build and implement comprehensive change and adoption strategies using Prosci ADKAR, aligned to Content Supply Chain and marketing transformation initiatives
- Conduct partner analysis, change impact assessments, and organizational readiness diagnostics
- Translate transformation vision into actionable adoption plans across roles, workflows, and governance
- Enable Content Supply Chain Transformation
- Lead adoption initiatives across the end-to-end Content Supply Chain, including planning, creation, collaboration, review, management, activation, and measurement
- Help customers evolve from fragmented content workflows to scalable, coordinated CSC operating models
- Apply adoption strategies in the context of Adobe solutions such as Adobe Experience Manager (AEM), and Adobe Experience Platform (AEP).
- Drive Organizational Readiness
- Assess current-state and future-state marketing and content operating models.
- Define roles, responsibilities, and ways of working to support CSC transformation.
- Partner with solution and delivery teams to ensure adoption is embedded throughout program delivery
- Engage and Influence Executives
- Lead executive workshops, visioning sessions, and alignment discussions
- Communicate adoption progress, risks, and outcomes through clear, executive-ready storytelling
- Measure Adoption & Value
- Define and track adoption important metrics tied to Content Supply Chain performance and business outcomes
- Use qualitative and quantitative feedback to refine adoption strategies
- Support customers in realizing and sustaining measurable value from their Adobe investments
- Support Sustained Adoption
- Build reinforcement strategies to ensure long-term adoption post launch.
- Partner with Adobe Digital Learning Services to align training with real CSC workflows and roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
