Senior AI Engineer

Medtronic • New York, NY

3d • Remote

About The Position

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. As part of our HR Digital and AI Transformation, the HR organization is advancing a bold, future-focused strategy to build a digital-first operating model that redefines how HR delivers value. Our vision is to harness the power of AI—particularly Agentic AI platforms—to create frictionless, personalized employee experiences, unlock innovation, and drive operational excellence. As a senior AI solution engineer, you will help drive intelligent automation across the employee lifecycle. This role focuses on building scalable, AI-powered HR solutions using platforms such as Moveworks, ServiceNow, Workday, Snowflake, Databricks, and UiPath while leveraging advanced LLMs to enhance employee experience and operational efficiency. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand cross-functional collaboration. This role will require some travel to enhance collaboration and ensure the successful completion of projects.

Requirements

• Agentic Platforms: MoveWorks Studio, ServiceNow Virtual Agent Designer, Workday Extend
• LLMs & NLP: prompt engineering, embeddings, vector search
• RPA Tools: UiPath Studio, Orchestrator, Automation Hub
• Programming Languages: Python, PowerShell (for automation scripting), JavaScript
• Integration & APIs: APIs, JSON, OAuth, Postman, YAML
• Bachelor’s degree in computer science, Information Systems, or related field
• Minimum of 2 years of experience in AI solution development, automation engineering, or platform configuration.

Nice To Haves

• Hands-on experience with at least one agentic platform and one RPA tool.
• Experience with Workday Studio or ServiceNow Flow Designer.
• Exposure to enterprise-grade LLMs and vector databases.
• Knowledge of HR compliance, data privacy, and security standards.
• Continuous learner with a passion for exploring new technologies and process optimization methodologies
• Data & Analytics: SQL/Snowflake/Databricks
• Familiarity with HR processes such as onboarding, case management, and employee support.
• Strong analytical, communication, and problem-solving skills.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Design and implement intelligent HR workflows and virtual agents using Moveworks, ServiceNow Virtual Agent, and Workday Extend.
• Develop and optimize conversational AI experiences LLMs for HR use cases (e.g., policy Q&A, case resolution, onboarding support).
• Apply prompt engineering and fine-tuning techniques to improve model performance and contextual relevance.
• Configure workflows, business rules, and data models in ServiceNow, Workday, and other HR systems and applications
• Integrate agentic platforms with core HRIS systems (e.g., Workday, SuccessFactors) and third-party tools via REST APIs, webhooks, and middleware.
• Collaborate with platform architects to ensure scalable and secure solution design.
• Analyze the use of metrics, resolution rates, and feedback to continuously improve automation logic and the user experience.
• Implement A/B testing and performance tuning for virtual agents and RPA bots.
• Continuously improve automation logic, NLP accuracy, and user experience based on analytics and feedback.
• Work closely with HR product owners, business analysts, architects, and IT teams in an agile environment.
• Participate in sprint planning, backlog grooming, and solution demos.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level