Senior Analyst, Case Management

Walmart•Bentonville, AR

18h•$70,000 - $130,000•Onsite

About The Position

Role summary: The Senior Analyst, Case Management, leads comprehensive investigations by developing tailored investigative plans and analyzing case materials across business units. This role partners with leadership to provide actionable recommendations, supports corrective action implementation, and ensures adherence to company standards and protocols. The position requires strong communication skills to guide stakeholders and influence outcomes while fostering collaboration. The analyst contributes to continuous process improvements and compliance, upholding ethical standards and integrity. This role is essential in delivering effective case resolutions that align with organizational goals and promote a positive operational environment. About the team: The Associate Relations team is committed to fostering open communication by attentively listening to associates’ thoughts and concerns. The Open-Door team conducts thorough investigations to address these matters, ensuring associates feel supported and valued. Collaborating closely with business leaders, the team provides guidance on case management and corrective actions while upholding high ethical standards. By applying investigative expertise and effective communication, the team promotes a respectful and transparent workplace culture, contributing to continuous improvement and alignment with company values. The work location for this role is onsite in Bentonville, AR.

Requirements

Investigative and Analytical Expertise Ability to assess situations, evaluate evidence, and draw well-supported conclusions based on facts and policy.
Interviewing and Communication Skills Experience conducting sensitive, structured interviews; asking effective follow-up questions; and clearly communicating findings to reporters, leaders, and partners.
Judgment, Integrity, and Confidentiality Strong professional judgment to handle matters with discretion, impartiality, and sound decision-making, while maintaining confidentiality.
Knowledge of Policies and Its Application Experience applying company policies and procedures across varied scenarios.
Technology and Data Fluency (Including AI Tools) Comfortable using technology and AI-enabled tools to assist investigative work.
Bachelor’s degree in Human Resources, Business, or related field OR 2 years’ experience in human resources, employee relations, labor relations, investigations, or related field.

Nice To Haves

Customer Service
Human Resources
Human Resources - Professional HR (PHR) CERTIFICATION - Certification

Responsibilities

Conduct Employee Investigations Leveraging AI to lead investigations into workplace concerns (e.g., health and safety, employment action) by gathering facts, interviewing parties, and reviewing documentation.
Develop Investigation Plans and Strategies Assess each case and create an investigative approach, including scope, timelines, interview strategy, and evidence needed.
Analyze Findings, Determine Outcomes Evaluate information objectively, determine whether company policies were violated, ensuring conclusions are evidence-based.
Document and Communicate Results Prepare investigation reports, communicate findings and recommendations to HR, facility leaders, legal partners, and key stakeholders.
Partner with Cross-Functional Teams Collaborate with HR, Legal, Ethics, Labor, and others to ensure consistent application of policies, alignment on outcomes, and mitigation of future risk.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock