Senior Analyst - Data Analytics

American Express•Phoenix, AZ

23h

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Sales Enablement, Pricing, & Transformation (SPT) team is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control. The Senior Analyst, Data Analytics will focus on partnering with the U.S SME Early Tenure organizations. They will be a key thought partner to the Early Tenure Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The selected candidate will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness & Governance, Finance, SABE and other supporting teams. The ideal candidate has familiarity with GCS sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment. How will you make an impact in this role? Thought Leadership: Focus on strategic thought leadership, including managing engagement strategy, goal setting methodology, rules of engagement (ROE), and assess effectiveness against business objectives Multi-Disciplinary Leadership: Ability to lead multiple and sophisticated work streams independently, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes Superb Communicator: Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization Stakeholder Management: Build strong relationships with US SME Early Tenure teams to understand business objectives and challenges to become a trusted partner Strong Analytical Skills: Experience writing scripts to address real-world business problems. Ability to apply analytical thinking to identify business needs, formulate hypothesis and implement scalable solutions. Proficient in Excel, Python and SQL with hands-on experience in data manipulation, automation and financial modeling. Statistical knowledge: Solid foundation in statistical methods and their practical application in business contexts. Ability to conduct hypothesis testing, regression analysis, forecasting and experimental design to drive insights and data-informed decisions. Strategic Mentality: Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance Results Driven: High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change Outside the Box Thinking: Challenge status quo, innovate, and harbor strong curiosity

Requirements

Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges
Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skills
Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills
Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.
Ability to independently identify new ideas, risks and issues through the course of day-to-day work without being prompted, and raise to leaders
Strong background with SQL and Python; Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data
Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation). Ability to explain complex topics in a simple, concise manner.
Strong work ethic with a will-to-win attitude!
1+ years of relevant work experience
Bachelor's degree in business, quantitative analysis or related fields

Nice To Haves

Strong grasp of the Global Commercial Services business and the US SME Organization
Proficiency in Tableau and other analytical tools
Master's Degree in a quantitative discipline

Responsibilities

Focus on strategic thought leadership, including managing engagement strategy, goal setting methodology, rules of engagement (ROE), and assess effectiveness against business objectives
Ability to lead multiple and sophisticated work streams independently, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes
Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization
Build strong relationships with US SME Early Tenure teams to understand business objectives and challenges to become a trusted partner
Experience writing scripts to address real-world business problems. Ability to apply analytical thinking to identify business needs, formulate hypothesis and implement scalable solutions. Proficient in Excel, Python and SQL with hands-on experience in data manipulation, automation and financial modeling.
Solid foundation in statistical methods and their practical application in business contexts. Ability to conduct hypothesis testing, regression analysis, forecasting and experimental design to drive insights and data-informed decisions.
Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance
High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change
Challenge status quo, innovate, and harbor strong curiosity

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities