Senior Analyst - Digital Analytics (Hybrid)

CVS Health • Boston, MA

1d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Digital Analytics Senior Analyst, you will work closely with product teams to evolve and improve our digital experiences for customers and patients. You will use your analytical and problem-solving skills to define success metrics and measurement approaches to ensure our digital experiences stay healthy. You will collaborate with other motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing and Merchandising.

Requirements

• 1+ years of relevant experience for those in a CVS Health leadership program (such as DAP, Leadership development, GMDP, etc.) OR 2+ years of relevant experience for others

Nice To Haves

• Knowledge of online analytics tools such as Adobe, Coremetrics, Localytics, Webtrends, etc
• Experience in Tableau/Power BI, SQL (Teradata, Hadoop, Google Cloud Platform, etc.)
• Experience with highly quantitative analytics
• Project oriented, pro-active, and self-motivated work style with proven ability to manage effectively multiple projects and changing priorities in an extremely fast paced environment and constantly deliver superior results within given deadlines
• Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail

Responsibilities

• Deliver analytics to support projects and product development
• Work with product and business teams to formulate success metrics and measurement plan for projects, socialize them and create dashboards/reports to monitor them
• Collaborate to understand the goals of the project's enhancements to customer online experience, provide insightful input to optimization efforts
• Establish and automate post deployment reporting and analysis based on the success metrics, provide business and product teams with insights for post deployment performance
• As an end consumer of data define and implement tracking of our digital properties that is necessary to enable analytics by working closely with the product and development teams
• Deliver regular ongoing analysis and reporting
• Design, build and update regular reports and communicate to key stake holders
• Perform in-depth analysis from end-to-end which includes understanding business needs and translating to analytic requests, extracting data from a variety of sources, manipulate and analyze using quantitative, statistical and visualization tools
• Interface with internal clients to understand requests, develop analytics to address issues, prioritize ad hoc tasks and set clear expectations across teams

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level