Senior Analyst, Instructional Designer

Molina Healthcare•Long Beach, CA

About The Position

Identifies, analyzes, and assesses organizational training requirements and challenges. Designs, administers, and executes comprehensive training programs aligned with the Business’s initiatives and strategic objectives. Delivers specialized courses tailored for designated employee groups.

Requirements

At least 4 years of experience in health care, preferably in a customer/provider services setting, or equivalent combination of relevant education and experience.
Strong critical-thinking skills, and attention to detail.
Strong organizational and time-management skills; ability to manage simultaneous projects and tasks to meet internal deadlines.
Customer service experience.
Effective verbal and written communication skills.
Microsoft Office suite proficiency (including Excel) and applicable software program(s) experience.

Nice To Haves

Demonstrated proficiency in both verbal and written communication.
Advanced critical thinking abilities and keen attention to detail.
Exceptional organizational and time-management skills, with a proven capacity to handle multiple projects and tasks while meeting internal deadlines.
Experience in delivering high-quality customer service.

Responsibilities

Creates Virtual Live and eLearning Trainings through Molina based applications: Articulate 360/Storyline/Rise, Camtasia, Vyond, ability to SCORM files, Learning Management System (LMS) Cornerstone.
Develops standard operating procedures (SOPs), processing guidelines, and/or business requirement documents (BRDs) related to business initiatives.
Conducts analyses, reviews, and audits of provider data to ensure quality and accuracy within systems and databases, facilitating timely updates to trainings as the department advances technically through automation, Power Automate, SQL, Databricks, and emerging applications.
Assists with development of configuration standards and best practices and recommends processes to ensure systems are working efficiently and assessed for continuous improvement/quality.
Participate in the implementation and conversion of new and existing health plans.
Consults with managers and various team members to develop individual training program goals, overall program objectives, and module objectives. Ensures focused training, increasing the capability of employees to perform in their job.
Applies knowledge of instructional design theory to design course content, working with subject matter experts, management, trainers, e-Learning specialists, etc. At this level, creates new training programs from scratch, with some manager guidance, starting with conducting a formal analysis of training needs.
Researches, selects, and modifies existing training curriculum, content, materials, job aids, etc. to meet learning needs.
Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement.
Designs evaluation strategies and tools to determine whether desired learning and performance outcomes are achieved.
Conducts job-task analysis and/or needs assessment to identify learning objectives, and to determine training solutions and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.).