Senior Analyst, Operations Analytics (L08)

Synchrony•Central, IN

20h•Remote

About The Position

As a Senior Analyst, Operations Analytics– You will be responsible for work on various business initiatives that contribute to Synchrony Financial growth and productivity objectives which includes work on different variety of tools like SAS, Tableau, etc for reports, key metrics and giving insights to the business on operational data. The role also involves in supporting other teams, identifying the process for automation, and streamlining them independently and are delivered on time. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Requirements

Bachelor's degree in any discipline with 1-2 years of SAS & SQL coding experience; OR in lieu of a degree, 3-4 years of SAS & SQL coding experience
Experience with Building/Creating New Tableau Dashboard
Experience in setting up new reporting procedures and processes
Working experience in reporting processes
Strong written/oral communication skills
Able to work hours that compliment US, not necessarily match but have some degree of overlap.

Nice To Haves

Knowledge of Retail Finance Business
Writing python scripts
Strong Communication skills with the ability to interact with all levels of the organization
Proven ability to perform work independently
Desire to learn new elements of data preparation

Responsibilities

Maintain quality of output in Operations reporting and by ensuring accuracy & timely delivery of reports and projects
Production of reports as per the frequency without any misses
Document and maintain SOPs for Operations reporting processes
Maintain and track ticket closures which are assigned
Document and maintain issue tracker. Ensure communication of RCA’s
Collaborate with the larger teams and process owners on the business processes.
Able to work with minimal direction and take complete ownership but seeks input when appropriate
Identifying the process for automation, streamline them and liaise with business with the ideas/approaches.
Creating Dashboards in Tableau.
Writing SAS & SQL code according to the business requirement.