Senior Analyst, Payroll Governance

Mastercard • O’Fallon, MO

12d • $85,000 - $132,000

About The Position

We are seeking a highly skilled Senior Payroll Analyst to join our Payroll Governance team. This individual contributor role is responsible for driving continuous process improvement, strengthening data driven insights, and enhancing the overall efficiency, and scalability of global payroll operations.
The ideal candidate is passionate about improving processes, reducing risk and increasing automation. They will partner closely with regional payroll leads and cross functional stakeholders to strengthen operational performance and deliver a best in class payroll experience.

Requirements

• MUST HAVE experience in payroll operations, or payroll governance
• Experience working in a multinational environment
• Bachelor’s degree, preferred, in Accounting, Finance, Business Administration, or related field.
• Proven experience driving process improvements, standardizing workflows, or enhancing operational quality.
• Strong analytical and critical thinking skills, with advanced Excel and reporting capabilities.
• Experience with process documentation, SOP creation, or workflow design.
• Excellent communication skills with the ability to influence without authority and collaborate across functions and regions.
• Highly organized and detail oriented with a passion for operational excellence and continuous improvement.

Responsibilities

• Assist with management of the global payroll project pipeline in partnership with regional payroll leads.
• Participate in improvement initiatives that reduce manual work, enhance accuracy, and strengthen payroll overall.
• Partner with regional payroll teams to implement optimized workflows, updated procedures, and scalable best practices.
• Support change management activities including documentation updates, training, and rollout planning.
• Serve as subject matter expert (SME) and project manager for the Employee Stock Purchase Plan (ESPP), supporting implementations, updates, and ongoing process improvements.
• Partner with cross functional and regional payroll teams to support data needs, validation, and insights.
• Develop, enhance, and maintain dashboards and analytical reporting to provide actionable insights into payroll performance.
• Track and report on key operational metrics such as processing timelines, case volumes, capacity utilization, and error trends.
• Conduct proactive data monitoring—especially on tax impacting fields—to identify anomalies, risks, and opportunities for corrective action.
• Create and maintain detailed process documentation, SOPs, templates, and checklists.
• Support global standardization of processes to drive consistency and reduce variation across countries.
• Create and update response templates, communication guides, and knowledge base content to ensure consistent global execution.
• Support global alignment and standardization of payroll processes and workflows.
• Oversee global case management processes to ensure quality, timeliness, and consistency in employee and stakeholder support.
• Monitor case trends to identify upstream process improvements and training opportunities.
• Establish and enforce global case handling standards and service expectations.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level