Senior Analyst, Provider Data Operations

Oscar Health

17h•Remote

About The Position

You will be responsible for ensuring Oscar's provider data is maintained consistently and managing critical/complex data escalations to resolution. Key responsibilities include processing provider and facility rosters, data transformation, and supporting updates to provider records. This role involves regular communication with providers via email to confirm request completion, obtain additional information, and address follow-up inquiries. You will also collaborates with internal teams by triaging, remediating, and analyzing root causes. You will report into the Provider Operations Lead. Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Requirements

2+ years of work experience in healthcare working with provider data management
2+ years of intermediate Excel/Google Sheet proficiency
2+ years of assessing and comprehending end to end process impact
2+ years experience analyzing datasets and troubleshooting basic data nuances
2+ years of inventory management queue experience

Nice To Haves

2+ years of intermediate proficiency in SQL, BigQuery or similar database language experience
Prior work experience in tech and/or healthcare
Proficiency with non Microsoft business platforms
Proficiency in using a credentialing or provider data repository
Experience working with large datasets, data verification, data management, data modeling
Experience with healthcare data such as provider and/or claims data

Responsibilities

Maintain existing and incoming provider demographic information to ensure accuracy and quality of the network by supporting run-state, repeatable issues of moderate complexity
Manage ingestion of provider data while maintaining service delivery, productivity, and quality expectations
Surface various provider issues within standard operating procedure through proactive identification, measurement, and monitoring of our operations and provide feedback to reduce errors, improve processes, and performance
Build training materials, update workflows, and support team lead or SME in coaching
Support driving and tracking business decisions, develop root cause analyses and reports for review by team leads and SMEs
Assist in developing and maintaining standards for quality assurance, leading corrective activities and manage communication processes with other departments regarding improvements.
Escalate and resolve provider data issues to ensure appropriate turnaround times
Support team members of all levels through provider data escalation research and resolution
Drive decisions within standard operating procedures
Effectively communicate findings and resolutions with key stakeholders internally and/or externally
Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and/or external systems
Other duties as assigned