Senior Analyst, Strategic Proposal Solutions

CVS Health • Hartford, CT

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst, Strategic Proposal Solutions (IT) is an individual contributor role responsible for managing detailed customer IT assessments, working in partnership with the proposal teams, Aetna field account management teams and internal experts. This position manages complex, time-sensitive requests from current customers across the Aetna commercial business and specialty segments. The ability to identify, assess, and resolve business challenges is required. This individual needs to have knowledge of enterprise and Aetna technical assets, systems, and business practices to support account teams with meeting the diverse and often extensive requirements included in customer IT assessments. Additional key components of this position include: Collaboration and partnership within commercial business segments and with other business areas to ensure all workflow processes and interdependencies are identified and addressed. Driving changes needed to improve process, timeliness, and the quality of our responses. Maintenance of standard responses to support accuracy, consistency and response time. Development of strong, positive relationships with the field account teams and internal partners.

Requirements

• 4+ years of relevant experience that includes 2 years of client questionnaire and/or RFP/RFI experience.
• Experience with content management applications.
• Proven ability to deliver high quality work that meets or exceeds customer expectations and consistently meets both internal and external deadlines.
• High level of proficiency with employee productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint) and Web meeting applications.
• Exceptional time management with the ability to prioritize multiple assignments and meet deadlines.
• History of focusing on customer needs and providing outstanding service.
• Excellent communication skills (written / verbal) at all levels of the organization.
• Excellent attention to detail and critical thinking skills required.
• Able to work independently, but also able to work with people in a team environment.
• Demonstrated ability to adjust to different or new approaches to assignments and openness to feedback.
• Ability to act as an advisor to management and colleagues on technical, informational, and operational issues.

Nice To Haves

• Familiarity with project management processes and tools.
• Familiarity with process improvement, and root cause analysis concepts.
• Bachelors Degree in a Business or IT Field

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED