Senior and In-Home Services Case Manager

The Salvation Army USA Central Territory • Chicago, IL

16h • $18 - $22

About The Position

Provide emotional support to seniors 60 years and older in crisis or in at-risk
situations. Provide services to stabilize the senior through referrals and
resources. Assist seniors with identifying services to maintain independent
living.

Requirements

• Minimum of a BA or BS with a MA, MS or MSW preferred.
• Experience with working with seniors and families.
• Driver’s license, MVR clearance and a working, appropriately insured automobile.
• Knowledge of the components of senior services and the resources available.
• The ability to effectively integrate program services with organizational concepts.
• Demonstrated ability to use initiative, work independently, and be a self-starter.
• An interpersonal style that promotes collaborative and effective team relationships.
• Flexibility in accepting assignments with various types of clients and environments.
• Must be sensitive to and work appropriately with culturally and socio-economically diverse client population
• Warmth and a strong commitment to helping people, along with acceptance of varying lifestyles.
• Willingness to work with seniors in inner-city neighborhoods.
• Excellent communication (verbal and written) and interpersonal skills.
• An ability to use technology to conduct interviews and group meetings.
• An ability to work with confidential material.
• A willingness to support the mission of The Salvation Army.

Responsibilities

• Must do in-home assessments.
• Observes client home environment and interaction with family members/neighbors.
• Records observations of home condition, family behaviors and relationships in readable and accurate “Case Notes” form.
• Maintains contact with Chicago Department of Family and Support Services/Senior Services as necessary to coordinate client services through various agencies.
• Works collaboratively with partners as well as developing new partnerships within The Salvation Army and the community to provide resources for participants.
• Maintain in a timely manner, required documentation of participant’s involvement including but not limited to assessments, demographic data, case notes, closing summaries, and outcomes data collection.
• Seeks and identifies community resources and encourages clients to utilize them to enhance their functioning
• Acts as a liaison between client and various organizations to facilitate communication and understanding.
• Enters all information into the city database in a timely fashion.
• Obtain appropriate releases of information.
• Conducts outreach activities to bring awareness and participation in the program.
• In consultation with the Senior and In-Home Services Program Manager initiates contact with the Illinois Department of Children and Family Services as a mandated reporter of suspected child abuse or neglect.
• In consultation with the Senior & In-Home Services Program Manager, initiates contact with the Elder Abuse Hotline as a mandated reporter of suspected elder abuse.
• Participate in weekly supervision and case consultation with Senior & In-Home Services Program Manager. Seek consultation from the Program Manager as needs arise.
• Attends Senior & In-Home Services staff meetings as scheduled.
• Maintain awareness of applicable liability issues and other applicable legal issues, and potential effect on clients and/or the agency.
• Abide by the ethical and culturally competent standards as outlined by the National Association of Social Workers and The Salvation Army.
• All other duties as assigned
• Awareness of agency policies and procedures.
• Attend agency general staff meetings and professional trainings as applicable.
• Perform special administrative assignments or duties as may be delegated.
• Collaborate with other Salvation Army units and personnel to successfully maintain and achieve policies and procedures, goals and objectives, and outcome-based measures related to City Mission philosophy.
• Understands, and can effectively work under, the Mission of The Salvation Army.
• Attend meetings with community partners, as needed.
• Participate in community events as part of public relations and marketing of the Senior and In-Home Support Services Program.
• Develop partnerships and resources with other service providers.

Benefits

• medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior