Senior Application Delivery Manager - Core Banking

BankUnited • Miami Lakes, FL

125d

About The Position

The Senior Application Delivery Manager - Core Banking will oversee a team of System Technical Support Analysts and Technical Business Analysts responsible for supporting CORE BANKING Business Applications, reporting directly to the Director of the department.

Requirements

• Bachelor's Degree in Business Administration, Computer Information Systems, Engineering, or a related field.
• 8 - 10 years of IT or banking industry experience.
• Experience managing teams, projects, and budgets.
• Experience researching and keeping up to date with industry technical/business information and security requirements.

Nice To Haves

• Outstanding verbal and written communication skills.
• Strong customer service and vendor management skills.
• Ability to multi-task and quickly adapt to a changing environment.

Responsibilities

• Oversee a team of Systems Business Analysts and Sys Technical Support Analysts.
• Assist in the ideation, design, implementation, and maintenance phases throughout a systems life cycle.
• Participate in projects and provide guidance to the team.
• Manage team requirements, specifications, processes, and work assignments.
• Collaborate with SMO organization and other IT stakeholders on new and/or existing projects.
• Accept responsibility for deliverables and timeline commitments.
• Ensure problem resolution by maintaining action plans.
• Seek and implement creative and innovative ways to deliver and roll out applications.
• Analyze the company's business workflow to find solutions for application-based issues.
• Identify and plan solutions and/or mitigations for any risk that could impact applications or business operations.
• Promote opportunities for process improvement.
• Coordinate and track Operational Projects and BAU work using tools like ServiceNow, Jira, and Smartsheet.
• Maintain change control policies, procedures, and documentation for all application-level updates.
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues.
• Ensure the CORE Applications team delivers a professional, customer-focused, and high-performing level of support.
• Access, document, and manage risks that could impact applications or business operations.
• Establish, communicate, and implement departmental plans, objectives, and strategies in accordance with the department area.
• Allocate resources to department priorities and initiatives.
• Manage the function that facilitates and obtains the agreement of all stakeholders prior to release implementation.
• Define and enforce change and release standards to ensure compliance with internal and external regulations.
• Track and manage audit and self-assessment issues.
• Participate in all contingency planning and disaster recovery activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree