Senior Application Support Engineer – Memory and eFUSE

Intel Corporation • Austin, TX

19d • Hybrid

About The Position

Join Intel Foundry as a Senior Application Support Engineer and become the bridge between groundbreaking IP solutions and the world's most innovative semiconductor companies. You'll specialize in customer enablement for Foundational IP (FIP) solutions with a primary focus on Memory Compilers and eFUSE IP—technologies that power everything from smartphones to data centers. As our primary technical liaison, you'll work directly with foundry customers to ensure successful adoption and implementation of our IP solutions. This position demands both technical excellence and strong interpersonal skills, as you'll collaborate across multiple teams including R&D, QA, Program Management, and Design Technology Platform (DTP) partners.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or STEM-related field
• 5+ years of combined Application engineering or customer support experience in one or more of these areas: Memory Compilers or Custom Memory solutions eFUSE or non-volatile memory IP Standard Cell Libraries or Analog/Mixed-Signal IP Design Automation focused on IP validation and integration
• Experience with SoC design flows (RTL through GDSII and signoff)
• Hands-on experience using at least one major EDA tool suites (Synopsys, Cadence, or Siemens EDA)
• Experience debugging complex design and EDA workflow issues with customer-focused prioritization
• Scripting experience, preferably in TCL and Python
• Experience with advanced process nodes (e.g., 7nm, 5nm, 3nm) and design-for-manufacturing considerations

Nice To Haves

• Post graduate degree in Electrical Engineering, Computer Engineering, Computer Science, or STEM-related field
• Experience with project management tools and methodologies (Jira Service Management, Jira Software)
• Experience with managing multiple customer relationships and parallel technical initiatives
• Experience influencing cross-functional teams and driving results without direct authority
• Background in foundry business models and customer enablement strategies

Responsibilities

• Customer Engagement & Technical Support Act as the go-to technical expert for customers implementing FIP solutions, particularly Memory Compilers, Custom Memory, and eFUSE IP
• Take complete ownership of customer issues from initial report through resolution, including reproduction, analysis, debugging, and solution delivery
• Develop deep, strategic relationships with customers by understanding their design requirements, project timelines, and success metrics
• Cross-Functional Collaboration Partner with DTP teams to ensure seamless integration between FIP, PDKs, design flows, and signoff methodologies
• Work closely with R&D and QA teams to identify and resolve systemic issues, driving both immediate fixes and long-term improvements
• Serve as the customer advocate, translating customer needs into actionable requirements for product development teams
• Technical Leadership & Documentation Create comprehensive technical documentation including application notes, troubleshooting guides, and best practice recommendations
• Develop and deliver technical presentations for customers, partners, and internal leadership
• Support customer evaluation processes and production ramp activities to maximize success and minimize risk
• Strategic Impact Proactively identify opportunities to improve IP quality, usability, and customer experience
• Contribute to FIP roadmap planning by providing customer-driven insights and requirements
• Manage multiple customer relationships and technical issues simultaneously, prioritizing based on business impact
• Communication & Collaboration Requires excellent communication skills Experience presenting technical content to customers and executive stakeholders

Benefits

• We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.
• Find out more about the benefits of working at Intel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level