Senior Application Support Specialist

DarioHealth•New York, NY

About The Position

At Dario, Every Day is a New Opportunity to Make a Difference. We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career. The Senior Application Support Specialist will be responsible for providing expert-level technical support across multiple products while working directly with the Client Success team and end clients. He/She should develop deep knowledge of all products.

Requirements

7+ years of experience in technical support, software development, or related technical roles.
4+ years of hands-on experience with JavaScript technologies (e.g. Javascript, Typescript, Node) and frontend framework (e.g. React)
Experience with database troubleshooting and performance (e.g. SQL, MongoDB)
Strong understanding of microservices, event-driven architectures, serverless container technologies (Lambda, Docker) and container orchestration platforms such as Kubernetes, OpenShift, or equivalent
Experience working with large, scalable distributed systems
Ability to debug, troubleshoot and resolve complex technical issues
Should have very strong analytical and debugging skills.
Excellent communication skills with an ability to communicate effectively with both technical and non-technical audiences, and coordinate across teams and time zones
Experience working directly with clients and Client Success teams
Must work in EST (Eastern Standard Time) timezone

Nice To Haves

AWS Certified Developer/Solution Architect - Big Advantage
Knowledge of mobile apps will be an added advantage.

Responsibilities

Serve as the primary technical point of contact for Client Success team and end clients.
Act as a technical expert both within and outside your immediate team and be an effective communicator, cross-team problem solver - driving consensus, and developing solutions.
Debug and troubleshoot high-performance and secure RESTful web services.
Troubleshoot and resolve issues in web and mobile applications.
Lead triage activities, create incident reports, and coordinate incident response across multiple teams.
Work with Product and technical stakeholders to resolve complex issues and provide technical insights to improve product reliability.
Coordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience.
Work closely, partner, and collaborate with Engineering, Product, and DevOps teams to provide exceptional solutions that adhere to standards across teams.
Contribute to design reviews, code reviews and hands-on troubleshooting in your respective domain.

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